"Just what I was looking for"

Just what I was looking for

"Really good experience ,delivery was…"

Really good experience ,delivery was quick customer service excellent. We are looking forward to our new garden furniture in our new house . Have not been able to check over the furniture as went straight to storage .

"Speedy delivery of a great product"

Speedy delivery of a great product. The new sofa and table covers appear much more robust than our original ones too!

"Pergola canopy wrong "

Nothing wrong with the item , except it was diff from the one advertised so not suitable
*Add to this, after seeing reply , I’ve placed 3 orders in total with this company - once for the harmony furniture set( 2019) - once for the harmony replacement covers set (2023), and once for the pergola roof canopy(this yr) - I just said I was disappointed that the picture shown is different from the canopy sent , I sent a photo of my explanation- I am keeping it , I’m going to alter it , by cutting off the sewn pole material , and using clips to clip it the way round I need it , I just thought trust pilot asked for a review , I find the answer a tiny bit rude as quite a few of my friends and family have purchased from this company from my recommendation
I did send them an email and also another email with the picture of the add on their site , I didn’t find them awfully polite , which I’m really disappointed about as I’ve spent quite a lot of money with them - as you can see from the reply

"Highly recommend "

Good correspondence, delivery was fast .
Furniture is lovely we had the Henley set. Very nice quality and assembled with no problem. Good quality furniture .
We received the wrong size cover and within 24 hours this was replaced.
Highly recommend Club rattan

"Great company to deal with"

Great company to deal with, always very responsive and if things are not right are very quick to get resolved.

"Ordered this outdoor furniture set"

Ordered this outdoor furniture set very happy with it! Although it got delivered in two separate parts a week apart but all in all very happy I did email the company to advise I had only received box 2of2 and they replied very professionally and quickly would use again definitely 👍🏻

"Great furniture but incorrect cover sent"

Unfortunately the cover I had on my rattan furniture (bought from Club Rattan) ripped during the high winds. I purchased a new one on 17th December but unfortunately the wrong one was sent and my lovely rattan set (bought from Club Rattan) is exposed to the elements. Club Rattan did respond fairly promptly and advised me they would get the courier to get in touch to uplift the wrong one and deliver the correct one, but as of time of writing I am still waiting......

Moved this review up to three stars from two as club rattan have reached out today, Sunday 29th December and apologised for the delay due to the holiday period and hope to have my cover with me asap. Will keep any readers updated......

Finally the correct cover (hopefully) arrived yesterday. Can't put it on till my furniture dries, so hoping for a spell of dry weather. Moving Club Rattan up to a 4 star rating. Should have been a five as their furniture is great.

Cover on and can't fault the quality

"All good exactly what was required ,new…"

All good exactly what was required ,new cover for outside furniture

"Brilliant "

Great service from start to finish. Arrived earlier than expected, two small bits to assemble, thick comfy cushions and a cover. Would highly recommend.