"Overall a good experience"

Overall good, I wish reports were easier to put together. There are some stats I'd like to run that aren't available.

"Alexandria customer service is great!"

I have used Alexandria for 7 years and they have consistently provided not only a great library software program but also excellent customer service. Every phone call that I have made to get help has been answered by a very polite, knowledgeable person who has always been able to provide an accurate answer to my question(s.) I would be glad to highly recommend this product and this company.

"Excellent help desk!"

Whenever I have a problem, I can always call their help desk and they are very helpful walking me through whatever process I need.

"card catalog help?"

I really like Alexandria Library. The only part I really don't have figured out is being able to let the whole school use the card catalog. I need to know the password or set up for finding out if the library has information without using my main computer.

"Love Alexandria Library System!"

I previously had no experience with an automated library system. I did work with a stamp pad and date when I was in school to help out my librarian. With Alexandria Library System you get so much more! I really enjoy customizing the system to work in my library. Talk about customer service, when I do have a quick question the answer is only a phone call away. I always hang up with a great knowledge provided by their customer service. I get my questions answered and so much more. Thanks for the great support! I would highly recommend Alexandria Library System!

"The Best Way to Check Out Books!"

I honestly think there is no better way to check out books. Alexandria Library is hands down very quick and responsive. Their customer support is always there to help when you need quick solutions. I would most definitely recommend this to a colleague!

"Alexandria library supports everything you need"

Alexandria library supports everything you need in a library automation system. Over the years it has grown in a great system. Unfortunately it is the most Intuitive or user friendly. The website hasn't been helpful but is going through a upgrade as well. Luckily Alexandria technical help is a huge help. They are always available, patient, and ready to walk you through different steps to solve a problem. I see a bright future for this program.

"Alexandria Library Software"

I have been using Alex for going on 14 years. First, I just don't think you will beat their tech support. I call them 2 or 3 times a year with a question or problem and they are incredibly helpful. Most problems incur is because of the out of date technology I am using at my school. Sometimes I need help with finding the right report. Whatever the issue, tech support is there.

Second, Alex is user friendly. I have volunteers come to help in the library. It is simple to show them how to navigate around for basic checking in and out, to find items, or to look up a patron.

If I had a change to make, and I may be missing it somewhere, is I would like a section under reports you could save your most used reports. I don't know if that is a possibility, but it would be something that could be useful.

"Easy to use and great support!"

This is one of the easiest software programs for libraries. Their 24/7 support is fantastic. Every time I've had to use it I've received quick and professional help.

"Great Real Time Resolutions"

I'm impressed with the level of customer support available through multiple assistance channels (e-mail, online chat, troubleshooting faqs).