"A++ For Alexandria"

I was converting to the newest version and they were so helpful both with email responses and on the telephone. They walked me through step by step. We had some problems on our end, and they were able to figure it out and work with our technology person to remedy right away. Would recommend!!

"Mostly very satisfied"

Alexandria does almost everything I need it to do* and the tech support staff is always friendly and helpful, although the level of knowledge and experience seems to vary depending on who answers the phone**.
*Preformatted reports are helpful timesavers, but sometimes I wish I could format my own to get exactly what I want.
**Varying levels of knowledge are to be expected in any group, but sometimes I've know enough about a problem to know I'm getting a wrong or incomplete answer so I call back and hope for a more experienced helper, and I know at least one other library that does the same thing.

"Alexandria Review from Big Lake"

I have always had very helpful customer service. Even when it might be something I should know but just can't figure out at the time.

"Efficient and Affordable"

Alexandria is an efficient and affordable library system. The staff helped our school library get up and running. Thank you so much!

"Intuitive Software That Does Everything You Need"

The services provided are exactly what are advertised, what else could you ask for? It's quick and easy manage our inventory and it's been a breeze setting up our system and getting our school library running. The customer service is helpful and responsive. I am very pleased with our choice and would definitely look to them again if I was setting up a library elsewhere.

"Buggy 7.x client/server version"

Using the new server/client 7.x version. Not too happy as there are lots of bugs. Wasting precious library time to iron out the deficiencies and report errors, all while trying to be productive.
Alexandria Tech Support desk is wonderful though, very accommodating & answers customer queries promptly. Emails back if I get disconnected with them, while working through an issue.

"Great software!"

We are a small parochial school who chose Alexandria Library Software to bring us up-to-date and we LOVE it!! The transition took time at first, but has paid off immensely. We came from the dark ages with Alexandria!

"Overall Great Product"

Love the customer service! I can call for any reason and immediately get help.

"Difficult to navigate, too many unnecessary steps."

As a first year librarian, I feel like I struggle to navigate my way through the system. Also, there are too many steps for some actions (i.e. Holding a books) I also feel like the program freezes and becomes unresponsive more than normal.

"Should be web-based"

It is limiting to only have access to Alexandria as downloaded software, especially as a Chromebook user. Additionally, the lack of intuity with the names of commands makes it difficult for non-librarian trained staff to use the program to the fullest.