"Very satisfied"

We have always been very happy with Alexandria, and have had very few problems through the years. Our library was in the first wave of Alexandria users when the company started up in Wisconsin--have never really considered switching since we found them!

"Alexandria Rating"

I have found Alexandria software to be user friendly with great technical support. Everything I need to catalog my library is at my fingertips and can be found quickly and easily.

"Wonderful program!"

This is an easy to use program. The customer service is also awesome! When I call, they are always friendly, and willing to help. If they can't answer the question immediately, they will get back to you very quickly!
Love Alexandria!

"So far, so good!"

I've had a great experience with Alexandria Automation Software so far. I'm sure that there are features that I haven't yet used, but am confident that as I continue to use the system, I'll be more knowledgeable about the full scope of capabilities. Thanks!

"Great Tech Support!"

Alexandria is a little rough around the edges but for the price it can't be beat. It gives the librarian all of the tools needed to manage the library (along with circ, patrons and items, there are lots of reports and utilities). I've been very happy with tech support- they respond quickly and clearly.

"Kid approved"

Love Alexandria. Powerful for the librarian and kid friendly on all levels!

"Alexandria is great!"

I have experience with 4 different Library Automation platforms. Alexandria is my favorite in terms of ease of use, ability to tailor to specific library needs, and the ability to tailor reports. I have had wonderful experience with their support crew whenever I needed any type of help. Just a great company and product.

"Good Value"

The software is relatively easy to use and very affordable. We have no problems training new users to run the library side of things or to use the software as a patron. We do not use all of the features - like Explore - and we do not use any of the paid add-ons. We used to subscribe to Sneak Peek, which I thought was great, but students did not ever use it.

Support, when I've needed it, has been very responsive and friendly. I think there was only one time in my 11 years using Alexandria where we couldn't fully solve the problem without a workaround. I was satisfied with the workaround, so I considered it solved.

As an administrator, it is easy to import and export demographic information (though having to figure out what the column heading numbers should be can be frustrating - please let us use column heading text). Importing MARC records and student photos is a breeze, too.

The reports could be more flexible. There is information on reports that we don't need, and we can't get rid of. For example, we don't charge fines, so that should never be on a patron report. There is information we would like on reports, but is not available on all of the reports, so we sometimes have to run more than one report and cross-reference.

I would also like to be able to export a report into a format other than PDF or COMPedit format. A .csv file would be very helpful, especially when needing to pull data from two reports.

Being able to customize what actually shows on reports, and being able to export report data for use in a spreadsheet would make this review 5 stars. Alexandria is definitely an appreciated value in this school district.

"Great-user friendly and and quick"

Reports are easy to generate and extremely useful. Online service is fast and very rarely goes down.

"old school"

I really would like to have a manual. not everyone learns on the computer. we have a really small school and it takes more time to figure out a lot of the stuff by trial and error or going to your web site. instead of the old way just looking it up in the manual.