"The worst service"

The worst service. This company owned by Kogan not providing any customer support. I'm still chasing my order which has not been received. No telephone service, no chat option, no one comes back to you when logging a call using their online option. The only option. I'm so disappointed, and sitting on camping chairs is no fun. I have no idea where to go from here. Do not buy from these people. John from customer care was a shining light, an in otherwise terrible experience. Thank you John.

"Purchased the LED light up board"

Purchased the LED light up board. Selected the largest size. Item was purchased as a single item yet I received 2 items equaling the larger size. False advertising and I will never purchase from this site again. Rubbish

"Terrible customer service"

Terrible customer service. Will never purchase anything from Brosa or Kogan or D Smith or Matt Blatt as they are all owned by the same company ever again. Would be nice to get a reply in a timely manner when you have a problem with your purchase. Screws did not fit, total waste of money.

"Bad quality furniture and no customer support"

The furniture is bad quality and they have no customer support whatsoever! And the shipping company (Hunter Express) is unreliable and unprofessional. Left at the front door of my apartment building (on the street) with no notice, dents and holes in the boxes all the way down to the furniture.

"Product arrived faulty and missing…"

Product arrived faulty and missing parts. Had to “negotiate” for weeks to get a refund and was ultimately advised no refund possible, only an exchange. Reluctantly selected a replacement item only to find upon receipt of delivery it was also faulty and missing parts. I
Customer service was terrible, as is the quality of items being sold. I’ll never purchase from this site again.

"Misleading information regarding delivery"

Brosa/Kogan didn't honour their terms and conditions for the delivery of my furniture. The detailed terms and conditions, which I had checked upon organizing the delivery date with the delivery company (ANC), clearly stated that the delivery was to the room of choice. When the delivery drivers arrived, they informed me that they would need to come back with a second team to move the furniture to my bedroom upstairs. They ensured me that this was common occurrence and no big deal. However, the delivery company subsequently refused to honour their promise and terms. Kogan has refused to remedy the situation hiding behind the argument that I didn't choose premium delivery, which includes removal of packaging and old appliances (which are services I didn't need) and stating that this is what they recommend for furniture deliveries above ground. They have conveniently ignored my repeated emails and written evidence/terms and conditions that the delivery I had paid for included delivery to the room of choice. They have even argued in one of their emails that the delivery was to my front door only despite the fact that the delivery company had specifically contacted me to ensure that the delivery would be booked on a day I was home. Kogan's refusal to put the situation right has been very distressing as I had to make alternative arrangements for a service I had already paid for. Please beware of Brosa/Kogan's misleading information and deceptive tactics!

"Revising review! "

Two chairs delivered and one has several very noticeable fabric creases on the front backrest. We emailed Brosa immediately with photographs on the 23 May and have had no response. Followed up again on 3June and still not a peep from them. Would be good if there was a customer service dept picking up queries and dealing with them! Such a shame that they pay no attention to clients!
So an update to this initial review! After multiple attempts to contact Brosa, they have agreed to refund the amount for these chairs. I wish it could have been resolved when initially raised as an issue, but thank you for responding appropriately now.

"Lost delivery - refuse to refund"

Their delivery driver lost my delivery and now they're refusing to refund me. It's been nearly 2 weeks and now i'm left with no window covering/privacy and no funds to be able to purchase a replacement. They just keep saying they don't promise when it will be delivered, however this is against Australian Consumer Law which consider this unreasonable.

"Buy the sideboard without top"

Buy the sideboard without top. Contact customer service to replace - no help and no refund.

"Absolutely terrible customer service"

Absolutely terrible customer service, takes days to reply. Said my delivery would be 2 business days ended up being nearly a week, then their delivery person didn’t bother trying to get it in the lift to take it to my room and left it in the lobby area. Then when I tried to return the sofa within the 14 day return policy as it didn’t fit in my lift they have just not replied. Terrible do not use.