"Christoph 3 seater couch"

Purchased Christoph 3 seater couch. Extremely happy with the couch. Online assistance very helpful. Couch is very comfortable and great quality

"Dining chairs ordered November 2020 still nothing!!"

Have been waiting for Dining chairs since November 2020!! The delivery date has been changed 4 times without giving me any notice!! Only explanation given when I follow up my order COVID!!! Its getting to be a very old excuse!! Now my order is expected late August! that's 10 months for non custom chairs!!! Written to CEO multiple times no answer, no apology !! Have had other furniture stores deliver on time no problem there!! BUYER BEWARE!!!

"Our experience with Brosa has been FIRST CLASS"

Our experience with Brosa has been fantastic. The time from ordering our sofa bed to delivery was incredibly fast and the guys who made the delivery were great and very helpful. The actual sofa bed was beautifully packaged and the installation instructions very simple to follow. We are very happy customers! Well done!

"Can’t recommend enough"

Easy ordering. Product exactly as shown. Delivery superb. Could not fault this company. Highly recommended.

"The Brosa furniture looked perfectly in…"

The Brosa furniture looked perfectly in my living room. We love it. Comfortable and elegant Stockholm couch. Blend well with my rug. The stylist Emme was very efficient and kind. Very good service The delivery was on time. Alejandro and Juan were very efficient. Thank you Emme.You made my online shopping pleasant and worry free. Brosa is indeed highly recommended.

"Love my new swivel chair!"

I have ordered quite a few furniture items from Brosa and the service, quality and delivery have been exceptional.

My latest purchase was the Ada Swivel chair and it looks fabulous in my living room. Great quality, modern and doesn't take up too much space so ideal for smaller spaces.

Brosa provide great value furniture and I highly recommend them.

"They Look Fantastic"

Great Stools that look and function fantastic. The bases are very sturdy. You may need to wipe off some excess grease from the thread to reduce the risk of it getting on dangling clothes.

"Round dining table"

The delivery was smooth and the guys were very efficient.

"Stunning Dining Chairs….."

Extremely comfortable, stylish and on-trend dining chairs! Brilliant find after years of looking, very happy with the look & feel! Our dining room looks new again!

"I wish I could give Brosa.com.au 0 Stars!!"

On 19 March 2021 I ordered I ordered and paid in full for:

FRANK BEDSIDE TABLE x 2
4_Main_3559: Walnut Acacia (STBFRK148NAT)
FRANK CHEST OF DRAWERS x 1
4_Main_3561: Walnut Acacia (CODFRK150NAT)

That was 3 months ago!!

On 6 April 2021, I was contacted by Joanna Maw (Delivery Coordinator) who stated that part of my order (the 2 bedside tables) would be ready for delivery (in the next 5-6 weeks).
Those 2 bedside tables were delivered on 5 May 2021

Then absolutely nothing from Brosa. No contact at all.

However, their website was showing the outstanding item (the chest of drawers) as ‘in stock’ and ‘leaves the warehouse in 1-2 days’ (I have screenshots, but there is no function to upload them to this review).

On 14 June 2021 (almost 3 months after I ordered) I emailed their customer support to enquire why my order had not been sent out. I received an auto response that said “We strive to respond to all correspondence within 48hrs, and we are excited to help you have a fantastic experience with Brosa.”
As I have come to expect from Brosa, it is now 22 June 2021 and I still have still not had a response from Brosa.

Today, utterly exasperated, I tried their Live Chat. After waiting for 16 minutes, I was finally connected. I was told my item was in stock and someone from their delivery team would be in touch. They stated that it has only just come into stock. I stated that I have screenshots from weeks ago, that show the item on their website that states ‘In Stock, Leaves the Warehouse in 1-2 Days’. They did not respond to that!

So, the upshot is that after paying in full for my items over 3 months ago. I still do not have my order. I have had to chase them through their enquiry email and their Live Chat and still I wait.

I would not recommend Brosa.
I would never use Brosa again.

UPDATE:
After posting this review I received an email on 24 June to say my item had been picked up by the courier company, who would be in touch to arrange delivery.

28 June, I got a text to say my order would be delivered between 10am-1pm on 29 June.

29 June, Nothing delivered. At 2pm I called the courier company who told me that Brosa had never given them my item for delivery. Called Brosa customer service, but unsurprisingly there was no answer.
At 3pm I received a text from Brosa that said "Unfortunately your Frank Chest of Drawers
cannot be located in our warehouse, causing a delay to your intended delivery date. We are terribly sorry for this inconvenience & hope to provide a quick resolution. Our Customer Support team will be in touch to discuss next steps."

So the text about my item being picked up on 24 June was clearly untrue. Remember they took my money on 19 March 2021.

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