"Poor quality and service"

First item purchased came with a crack, all they could offer was $30 discount for an item I have paid brand new. Second item purchased was advised a delivery time frame. Didn’t turn up within agreed time frame and no courtesy call to advise of the delay. Never again.

"Love the product and..."

Love the product and order and delivery were seamless.

"Very nice piece of furniture!"

Very nice piece of furniture!
Well made!!
Customer service was very helpful!

"Order a daybed 27 weeks back"

Order a daybed 27 weeks back. Still not delivered.
When we order we were told our order will be delivered in Mid May.
and here we are in the 2nd week of June still no clue when an order will be delivered.
They just keep on changing the expected delivery date.
First, it was 13th-21st May then they changed to 16th May to 30th May then changed to 01/06/2021 - 15/06/2021 and now its on 10/06/2021 - 24/06/2021.

Quite sure when it gets close to 24-June they will push it further.

It was good for us that we didn't purchase any other furniture for our house from Brosa. Would not recommend it to anyone

Other thing to notice is after every 1-2 star review they have fake 5 star reviews to balance out ratings

"Excellent Range and Quality"

I found Brosa’s range of furniture and homewares to be extensive and the workmanship and quality of their furniture to be second to none. All this at exceptional prices. I visited their showroom and then ordered on-line – such convenience. I also found their delivery service to be efficient and their staff very courteous, caring and professional. I have no hesitation in recommending Brosa.

"Outstanding service from a Brosa Stylist"

I don't even know where to begin, I have received the very best of customer support from Kylie the stylist who has been quite amazing giving me good sound advice and incredible patience while I went back and forth over purchasing the frank oval dining table. I think I must have called Kylie a number of times about measurements stying and positioning of table and chairs I could go on! It really felt like I was talking to a friend and honestly I have been very happy with the service products and overall quality that Brosa is known for. A very satisfied customer:)

"Happy customer"

After months of looking for the perfect armchair, I found one at Brosa. Delivery was smooth and they communicated all the way, via sms. I believe there was a real person behind the sms and not just an automated message, since my questions were answered promptly. And even if I had to reschedule my delivery date, everything went smoothly and it came on time. Great company to deal with you can expect quality products and excellent service.

"On time and good quality with reasonable price"

On time and good quality with reasonable price

"Brilliant product"

Brilliant product, was tossing up between a few different styles but ended up going for this because of the strong fabric which is perfect for little paws! Delivery was quick, the text alerts were great & the real time tracking of delivery made it so much easier to plan when I needed to meet the driver. Very happy with this purchase!

"Really accomodating and helpful when I…"

Really accomodating and helpful when I had an issue with a product. They replaced it and took the other one back