"Brosa Stole My Money"

This company did not stock the “Quick Ship” items that were advertised on their website and then have not refunded the purchase when they were unable to deliver. I have been begging for a refund and there is either no response or a response that does not make sense.

DO NOT BUY HERE - AVOID

This company has STOLEN my money and simply does not return it. Don’t take the risk.

"If only I’d chosen Brosa to begin with."

Having originally weighed up buying a beautiful mid-century coffee table from Brosa or a competitor, I opted for the latter due to Brosa’s high shipping costs. Unfortunately, I had a terrible experience with the latter. The item was delayed for over 6 months, finally arrived but was damaged and then I was treated the way you’d expect for a mere change of mind. Upon finally securing a full refund, I reached out to Brosa to purchase the item and they were great. The service was incredibly fast and friendly. They understood my concerns and even agreed to offer a brief extension of a sale to offset my concerns about the shipping cost. The item arrived within the expected time frame and was perfect. My only regret is that I didn’t choose them in the first place! Very happy and will likely buy from Brosa again.

"Everything was very straightforward I…"

Everything was very straightforward I was kept in the loop all the time. The installers arrived,they were very respectful of my house,professional and confident in what they were doing. AND more importantly I am so pleased with my lounge. Thank you Brosa. 😊

"Don’t buy anything from Brosa"

In line with a response below, absolutely appealing service. I ordered a black tripod lamp in November 2020 and it’s now April 2021 and still have not received our order. In one email they told me there was a delay in delivery, next email they told me that production of the tripod hasn’t commenced! Customer service is so poor and transparency is appalling. I don’t understand all of the positive comments and reviews on this site. A complete flood of comments from happy people!

"Couldn't be happier with Brosa"

Couldn't be happier with Brosa. From start to finish, experience has been wonderful. Delivery was quick, the delivery service itself was outstanding, so much communication on when to expect our order, we paid a little extra for the guys to bring our chest of draws upstairs and it was seamless. A lot of packaging but the draws were so secure, so no room for damage, which I love. The draws themselves are of a very high quality, bought them on sale and I got great value. Thank Brosa, ill definitely be ordering again.

"Great and attentive staff…"

Great and attentive staff and very happy with my purchase- white glove service was great .

"Great quality bed and headboard"

Great quality bed and headboard. The fabric used looks thick, substantial fabric with great quality. We usually get our beds from Harvey Normal custom beds as we do not like to assemble our beds and Brosa’s beds are solid, drawers open and close smoothly, the inside of the drawers are neat. Have used the bed for a month & it is sturdy. The price is very competitive and glad we went for it! Shipping and delivery to specific room option also available. Highly recommend!

"We have been searching for ages a new…student desk"

We have been searching for ages a new desk for my daughter. We stumbled across a Brosa product online then decided to visit the showroom to inspect in person. They offered us a sale price even though we placed our order after the sale. Their shipping estimate was spot on. Their post sale communication was timely and informative. Delivery was as promised and now my daughter is so happy. I highly recommend Brosa for your next funky, contemporary, stylish furniture piece and for a straight forward transaction.

"I bought the Espen Office Chair"

I bought the Espen Office Chair. It is stunning & great quality! Was easy to assemble. Very happy.

"Brosa - What A Pleasure!"

We ordered our Megan King size bed head and sat back and waited, it arrived as promised on time. We had to leave it packed while we finished the reno, it was so exciting to unpack and install, everything as ordered, very excited! Thanks Brosa, would recommend to anyone seeking quality, efficiency and ease of transaction thanks S & J Canungra Qld