Brosa

Home & Garden
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313 reviews
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Customer Reviews about

Brosa

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David White

5.00/5.00

"As someone who works in the furniture…"

As someone who works in the furniture industry I cannot commend Brosa highly enough, from point of placing the order to the delivery day I have been wowed by the simplicity, efficiency, user intuition and the fantastic customer service. The white glove delivery service, the assembly service, the ability to track our drivers delivering, the ability to book our own delivery window - second to none and so affordable- the company I work for charges five dollars less to essentlially deliver a boxed item, five extra dollars bought white glove delivery at a time of our choosing, rubbish removal and assembly, so as I'm writing this five star review I am simply enjoying my purchase. Delivery guys were on time, pleasant, assembled our items before bringing them in, placed them and invited us to inspect. Five stars all the way. Highly recommend!

27/03/2021

Lisa May

5.00/5.00

"Great product quick delivery and…"

Great product quick delivery and amazing delivery services keeping me up to date and informed. Much better than competitors!

26/03/2021

Ana Romero

1.00/5.00

"was delivered a couch with faulty…"

was delivered a couch with faulty parts. After emailing and calling several times I was informed I was not assembly it correctly. 4 weeks later Brosa with admitted that the fault was on their part. Their customer service was extremely unresponsive and I had to chase them up repeatedly. After 4 weeks of using the faulty item and hours emailing and calling, I was offered a 100 refund .... they managed to mess this up to and yet again I had to call to request they follow through with this.

7 weeks later I am still using a faulty couch with no legs. I was informed that the part would arrive a week ago and that their team would deliver and assemble it. Yet again I have had to chase them up to resolve this and was finally informed that the part has been sent via post and they have failed to follow through their assurance that they would deliver a part with a team to fix the couch. This has been beyond appalling. I have never written a review in my life but this experience truly warrants taking the time to warn other consumers. Don't do it

18/03/2021

Lynnette Jones

1.00/5.00

"One has to be suspicious of the large…"

One has to be suspicious of the large number of 5 star ratings recently. A flood really.....I still havent received my items paid for last September and cannot get a straight answer, but suddenly so very many people are totally happy with quick deliveries, I think the integrity is under question here

14/03/2021

Debra Myers

5.00/5.00

"Opulent Ottoman"

I received my Lena Small Square Ottoman in Peacock Teal luxury. Fabulous colour. Excellent workmen ship with deep buttons and soft velvet fabric. Although delayed due to Covid I was grateful for the updates that I received. Very happy with Brosa and I will be purchasing from them again. Made in Australia, can't get better than that.

13/03/2021

Kaye

5.00/5.00

"Queen Size Megan Bedhead"

I purchased a Megan bedhead from Brosa and although I had to wait for it to be delivered I was extremely pleased with the product and quality of the bedhead. It was well worth the wait. I am extremely happy with my new bedhead.

11/03/2021

Anita Bailey

5.00/5.00

"After weeks of research I took the plunge with Brosa"

I haven't ordered furniture online before, and am writing this a few weeks before my furniture is even due to arrive! However, my experience with Brooke, via email has been excellent. She responded to my questions promptly, posted out some swatches and even gave me the heads up that a discount weekend was on its way! Can't wait to see my furniture in the flesh.

07/03/2021

Kazi

5.00/5.00

"Great product! Petite Fleur Ottoman ."

Great product!
Recently bought this Ottoman from BROSA.
Have been looking for one for sometime. When I saw this product I fell in love with it and quickly ordered one . It was on sale so that helped. It was delivered on time and in perfect condition.
It has found the right spot in our bedroom. Brings a smile to my face every time I look at it. Highly recommended !

01/03/2021

Christine Thompson

5.00/5.00

"So glad I went with Brosa"

I was somewhat sceptical buying from Brosa - I had experience with another company where I was continually disappointed in the products and the customer service.

We dipped our toe with two bedside tables, and wow! I can’t say how much I love them!

The product and the quality so exceeded my expectations.. we have now bought some more products / dining chairs, which will arrive tomorrow and I am so excited to receive them.

Delivery is a bit longer than I’d like - but, at the end of the day the furniture is well worth the wait!

Could not recommend Brosa highly enough.

01/03/2021

Bec Crundwell

5.00/5.00

"Fantastic service"

Fantastic service. I called and asked for extra information as the Jessica dining chairs weren’t in a display near me and the ladies were wonderfull, emailed me more photos immediately. Chairs arrived in good time and were very easy to assemble. Very have with the quality.

01/03/2021
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