"Excellent spa"

So pleased with our spa, it’s sturdy and comfy. Cost effective once reaches temperature and holds this well. My children are so happy especially my autistic son who has slept better since using it in the evenings. It’s easy to set up and well made. We have the blow up square 6 seater and it’s perfect. We are so happy to have chosen Wave. Fab customer service too.

"Order 111629 "

Order 111629
After receiving no update on a definite delivery date and being unable to make contact with customer services via social media platforms, phone, email and online chat, we would like a full refund. If no one gets in touch with us soon we will be going to the police to claim fraud.

"Don't buy these spas"

Don't buy these spas, the heater units last one season, you bring it out for the summer and hey presto it either doesn't work or leaks. This is the second one that has done this. I won't be back for a third.
Terrible value for money and customer service is poor.

"Wave soon behind their product when the…"

Wave soon behind their product when the wrong color was accidentally shipped. Paddy with customer service handled this situation so professionally.

"Order number W111152"

Order number W111152

Can someone please respond to me regarding this order please check all the email corraspondance between us over the last 5-6 weeks to sort a the problem with my brand new hot tub that I can not use and u agreed to send out a new filter unit which has not happened and no one is responding to any phone calls or other emails I want this sorted asap!! I’ve have spoken with citizen advice who have told me to send this email before telling me what action to take next

"Company needs to be more informative"

Paid for a spa and a heating cover on May 21st for delivery week commencing 3rd June. Tried phoning them but everytime it just says to leave a message. No one ever emails or phones back. There has been no contact from the company despite repeated attempts at messaging or phoning.
UPDATE.
The spa arrived this morning. An email late last night said it was coming via DPD. Nothing from the company in response to my calls or emails, the delivery feels more reactive to my calls than planned.
The spa is fine, it's a good spa and easy to set up. No complaints about the product, but liaison from the company is dreadfully poor and leaves you wondering if you will get your product. I will still buy locally next time.

"Been ingroned about my hot tub "

Hi so I got a hot tub off you it’s under warranty n it’s faulty I have done loads of voicemails tried contacting you on live chat fb ect and I am getting no response at all which is very frustrating specially that I have 2 kids who are autistic and love the hot tub and helps them sleep and now none of us can use it how are people getting in contact with these if I don’t hear out soon I’ll just send the hot tub back to them

"I have paid for 2 no orders"

I have paid for 2 no orders, 1 for hot tub and other for start up pack, to date received nothing, tried Every way to contact their customer care people and haven’t even had a response. Please don’t be silly like me and buy from this company

"Ordered in April still not delivered "

I pre ordered a hot tub back in Starr of April for delivery this week. By 3rdJune I hadn’t received any tracking/delivery . Obviously being concerned I have emailed and rung the company many times to find out what is happening with my order. As many people have stated they don’t get any reply.
Hot tubs are not cheap and if I don’t receive mine this week I will be asking for my money back. I will also report to trading standards.

"I am still waiting for delivery of my…"

I am still waiting for delivery of my spa and fire pit these were in stock when I ordered on the 19th may. The communication skills of this company are so bad. I was told my items would be sent on the 3rd of June but I am still waiting: I have emailed multiple times for updates and have received so delivery emails or further communication to explain the further delays!. This is very frustrating now !. I have also let messages on their answerphone and chat facility to no avail.