"Great after purchase service!"

I bought a gx1 electric scooter. It came with a problem in the front motor, it was making a lot of noise. They sent me a new motor to try and fix the problem. It did not work. Then they told me I have to ship it for replacement, and their policy states that I have to cover the shipping cost. They are sending me a completely new scooter now. So I give Gotrax 4 stars for their excellent service, though I wish I did not have to pay the shipping cost.

"Difficult customer service experience"

Awful experience. We bought a hoverboard which broke within a week. Despsite approving a warranty replacement, GoTrax never shipped a replacement and does not respond to customer service emails. I have been trying for two months to get the company to honor its warranty policy.

UPDATE: After multiple emails, online complaints and 2 months of back-and-forth, the warrantly replacement arrived today 3/3/2025

"6.5in gotrax g2 plus electric scooter front tire."

I needed a tire for gotrax g2 plus scooter, and this is the only place that carried the right size. Very prompt delivery!

"Excellent customer service "

We just bought a GOTRAX scooter direct from them, and less than two weeks in had a valve stem fail on the rear wheel - a simple Email and video to them, and they are sending us a replacement part. Being in the service industry myself, it’s good to see someone else stand behind their product!!!

"Quick response when warranty was about…"

Quick response when warranty was about to expire. Resolved the issue in no time, and the process was easy and seamless.

"Had an issue with drift tires"

Had an issue with drift tires. Alex handled business. Not only was the response fast, but all was handled in less than 24 hrs and a replacement is already on the way.

I wasn’t sure what to expect, but I am very happy with how Gotrax responded. Thx a bunch.

"The product is awesome"

The product is awesome. I had some issues with my original delivery but they helped in resolving the issue. I recommend the scooter.

"Great product and customer support team. "

GoTrax support had been able very professional to work with, and had been very speedy when it comes to fixing any issues that may arise.

"Helped me replace my battery when it…"

Helped me replace my battery when it went bad! Very helpful customer service.

"Waiting for replacement "

Purchased in December a hoverboard. Power button didn't work sent it back to gotrax and a month and a half later I have had no refund or exchange. Customer service says they can't do anything about it they will notify the warehouse. You're not allow you to talk to a supervisor.
Update: Same day the replacement is on the way. Amazing.