"Unreliable project management and terrible customer service"

The way they manage the projects are not acceptable. The company seems to simply not be able to operate and plan very basic project parts. If you have a project that needs green energy loan from a bank and deviates from the standard roof installations, I would recommend to look for other more established parties.

Briefly, I have signed a contract with them in the end of October 2018 and the installation I need is a bit different than a standard installation from the roof of a house. It needs to be installed in the roof of the terrace in the garden and come to the front of the house. As a result we have signed a contract with 2 preconditions. 1st one was to get a "on the place inspection" to see if it is doable and 2nd one was "getting the loan from SvN bank " since I wanted to get the loan from the green energy loans due to its attractiveness.

After the signatures, they have made several attempts via their customer service to make the installations without preconditions are met. Their customer service and the sales representative that I had made the deal started complaining about the agreed preconditions - which is very unprofessional and not in line with the nature of signing a contract. In any case, I have pushed all these attempts back since all these preconditions were there for a reason.

Later, I had to chase them tens of time to get the inspection in my garden done. In the end we could get it done in February 2019 - 3 months later than the contract signing. Then within 2 weeks I got myself the loan arranged by the bank and both of the preconditions were met.

Since end of February 2019, unfortunately now I am chasing them this time to get the necessary planning done for garden preparation, meter renewal and installation of the solar panels.

Almost after 5 months of signing the contract, I still do not see light at the end of the tunnel. Simple project management, execution and efficient customer service capabilities are substantially lacking. Let's see if they can really install and deliver the solar panels. I will update with the feedback on that part too if it ever can get installed.

"Afspraak gemaakt met adviseur voor 22…"

Afspraak gemaakt met adviseur voor 22 november 2018, Was niet op tijd waardoor ik belde. Vanwege een nieuwe medewerker was het verkeerde huisnummer doorgegeven. De adviseur werd gebeld en keerde om, gesproken en ik zou met een week een offerte ontvangen. 28 november gemaild voor de status van de offerte, geen reactie ontvangen. Wel een mail met de beste wensen en een zonnig 2019. Waarschijnlijk wel een zonnig jaar maar zonder panelen van Zonadvies Nederland