"Good baggage policy and okay pricing, but very average in flight experience"

Good baggage policy and okay pricing. We had long haul flights from UK to Australia. The trip to Aby Dhabi on the A380 aircraft was good, but the long flight to/from Sydney on the Boeing Skyliner was too cramped and uncomfortable for 17 hours, plus the entertainment was very basic with little film and music choice plus any live TV and WiFi wasn’t available plus the food and drink was basic.

"Etihad ignores my refund request since…"

Etihad ignores my refund request since three months. WORST service experience ever. I will file a complaint with the Financial Ombudsman against Etihad. | Etihad reference ending with ********40082 

"Horrible"

I flew with a partner airline last year and they never updated my miles balance. It's been almost a year and I've sent over more than 10 emails.
Scandalous.

"ARNAQUE COMPLETE"

Pour avoir un bagage en soute il faut payer le prix d'un supplément, soit 800€ pour 1 bagage de 20kg !! et aucune information sur le site ! Mais l’agence de voyage n’est pas claire non plus

"Book Etihad only if you have time to waste as you could be offloaded with no reason .. Pathetic and Horrendous service . "

This is the first time I was traveling by Etihad and was excited

Flight was from Abu Dhabi to Trivandrum and had made early bookings , online checking and seat selection all in advance .

But I was offloaded from a flight due to an error of the airlines for no fault of mine . This was a very important booking for me to meet someone and return the same day

The team and the team leader Mr. Osama are completely clueless as to what was wrong and with all his antics could not resolve the issue .

Who is going to pay for all the charges ?
I need full refund of my to and fro flight ticket as the mistake is of the airlines . I was well before time , had all my clearance and waiting for my flight. While boarding I am told that I am offloaded.

Imagine yourself leaving house 6 hours early to ensure to reach a flight to a airport that is 2 hrs away from home

This is the most pathetic service I received here. Never flying from Etihad and I would neither recommend anyone to fly .

Will be posting a review soon on Google with more details


Regards

Bjorn Joseph

"Completely fooled by Ethiad Air"

In February last year, I asked at the Ethiad office in Manila to extend and rebook my return trip later from Manila to Brussels. It cost $220 they said. I agreed, then was told that I had to pay for the ticket as well which both me and my wife heard. I then think that the ticket was not paid because it was determined to be taken on invoice. I then paid at the office the entire trip through my visa directly to Ethiad for a total of 11,800 Swedish kronor, approx. 1,500 dollars. When I got home to Sweden, the travel agency requested payment for the ticket again at SEK 11,100. Now in february 2024 it has turned out that Ethiad lied to me and my wife. They charged 11,800 SvK in rebooking price for a one-way trip back to Sweden. This was therefore more expensive than what the entire ticket cost round trip from Sweden via Brussels. So Ethiad has therefore charged me twice + that they were able to sell the flight seat that became free that I canceled in order to be able to travel later. Everyone should be warned about Ethiad Air, they will rip the shirt off you if they can. It is terrible that they can exploit their customers so cynically. Never fly with Ethiad Air as a warning. If Ethiad have any honesty they fix this in some way and refunds.... 3048905 / SFCNWG

"Poor experience "

I booked flights to the Maldives and they changed the departure time back from Male to Abu Dhabi so it was too early in the morning to connect with the sea plane. They wouldn’t offer the evening flight on the same day despite it showing as available to book on the website. When I queried this they said the flight was overbooked. Yet they would have people booking and presumably not able to board which is completely irresponsible.
The third agent then said it was not a refundable ticket despite the previous ones stating that it was so I had to argue about this. The hotel, interestingly enough said they constantly change their schedule.
I had also cancelled flights with them 2 years ago due to constant changes to their schedule with the layover time becoming ridiculous. Would not recommend- not worth the stress. Call centre is variable but often they don’t seem to understand you so you have to call back

"Etihad Customer Service is abysmal"

The first leg of my flight got cancelled, the offered flight was a mismatch to the connecting flights. I had booked the ticket with travelstar. Etihad had partnered with Vistara. I spent many hours on the phone and in chats: Etihad told me to contact the travel agency, the travel agency told me to call Etihad. Neither one was responsible. In the end, I had to buy a new ticket. Etihad is working with questionable travel agencies and does not take over responsibility for its customers and the tickets issued.

"horrible service"

horrible service. I booked a flight to Ontario and finally stated they refused me by saying they did not have space on the flight. I had to wait 2 days at the Abu Dhabi airport. I was lost and could not attend to University enrolment worst airline to travel

"Bangkok to Stockholm"

I flew with this company from Bangkok to Stockholm and everything was fine until I arrived in Sweden, my luggage did not arrive and after 2 days it arrived all destroyed, I made a complaint about this to the company but they did not even respond to this. It's been more than a month and nothing. Honestly, this company is skipping legal treaties such as the Montreal Convention and does not respond to its passengers nor is it responsible for their belongings... they think they are very wealthy but it seems that is not the case...