"Finger weg"

Buchen einen einfach auf eine andere Airline um. Service mies.

"Took our money"

Cancelled our flight, refused to provide a refund, refused to provide a credit on another booking. Simply took our money, cancelled the flight and kept the money. I highly recommend noone should travel with this airline.

"After two months and using various…"

After two months and using various avenues for complaint, I finally received a response from Etihad 'Customer Services' regarding the dire service provided by ther replacement charters from Wamos on the Abu Dhabi - Jakarta flights, which we were notified of just four days prior to departure. We paid premier league prices and received Vauxhall Conference service!
The response was basically - you should have cancelled your booking with us and flown with another airline when notified by us that part of your itinerary had been changed! Cancel a flight and find another with four days' notice! Who are they kidding? It's almost impossible to get a refund out of Etihad... ...and the cost of replacement flights at such short notice would be prohibitive. If this is how Etihad treat their frequent flyers and business class passengers, what kind of service is provided elsewhere?
AVOID FLYING ETIHAD!!!!!

"Worst company ever"

Worst company ever! I have written to them numerous times re medical condition and they simply ignore your request! If we haven’t already paid over a £1000 for our tickets I’d never have travelled with them … avoid like plague

"Customer Service is a total disaster"

Customer Service is a total disaster. Misleading information. I did not know I needed a VISA for the country I was visiting (India) with a lay over in Abu Dhabi. They knew in advance. Instead of helping me change my ticket, let me buy another ticket from the final destination to be on transit, or at least let me make the first half of the trip to Abu Dhabi, they did not let me fly at all, and asked for 500 Euro to change that flight to another day or destination or even to make the 1st part of the flight I had paid. Just thieves trying to make money out of the clients' difficult situations. Worse than a low cost airline service with premium airline prices.

"Excellent good & in-flight service, but horrible customer service pre-flight!"

Me and my girlfriend flew first class from London to Abu Dhabi (layover) then going to Doha. Upon checking in the counter at London, the agent said she couldn't find our flight. After consulting with her supervisor (Melanie), they found that our Abu Dhabi-Doha flight has been moved. I confirmed with them because I did not receive an email update that they changed my schedule 1 day earlier. This is a huge hassle because we have already booked hotels and trip itineraries. We asked for them to fix this mistake by Etihad and Melanie said she couldn't do anything and I needed to call the call center number

I can't believe this is how they treat First Class passengers. Even if we were just economy passengers, if its Etihads mistake for changing our flight without notice, then they should fix it immediately. I did my best to talk to Melanie (supervisor in LHR) but she kept on saying she was busy and needed to go. I felt so disrespected. Went to the lounge and the friendly Etihad lounge hostess (Joanna) listened to my problem and empathized with me. I felt heard, and she referred me to Samaya (gate supervisor/manager) in LHR.

We then went to the gate and asked Sumaya to please fix this problem before our flight because we only have less than 2 hours layover in Abu Dhabi and won't have enough time to fix it. She said she couldn't do anything and I should talk to the Etihad desk in Abu Dhabi to fix it. I felt like the LHR people (Melanie & Samaya) were justs pointing fingers to other people and didn't want to take responsibility for this mistake.

We then boarded our flight. We enjoyed the champagne, caviar and filet mignon. Chiara (our attendant) gave excellent service and Niel (supervisor) made sure we were well taken care of. Even though the seat was old and plane was old, we enjoyed the food and service.

We landed in Abu Dhabi and hurriedly went to the transit desk as instructed by Samaya. The lady there (forgot to take her name) refused to help us and told us there's nothing she could do. She didn't even listen properly to our problem and just wanted to redirect us to the Etihad lounge so they can try to fix our problem. She was very rude.

We then went to Etihad business class lounge and asked one of the gentlemen to help us, his first questions was "Are you guys business class passengers?" with a condescending tone (his name was Saghit or Sajhit) tall, Indian/Middle eastern guy with balding starting to show.

We then went to the lounge supervisor which was Jitender. He listened carefully to our issue and apologized for the problems we are facing and also the attitude of the LHR agents. He then proceeded to fix the problem and now we finally have our correct schedule as we booked.

I am highly disappointed in Etihad as this is rated as "one of the best" in the world but this customer service is unacceptable. I hope management or whoever reads this takes disciplinary action for the agents who did a poor job in handling this matter. Only Jitender was good and definitely deserves to be supervisor. I will be telling my friends about this horrible experience so they won't use Etihad in the future.

"I have raise a request in september…"

I have raise a request in september month.
Company was agreed to make a full refund but i didnt receieve any refund so far.
Nobody even gives a reply back on email.

"Top Erfahrung, gerne wieder"

Ich bin über Abou Dhabi von Frankfurt nach Indien gereist. Der Check-in online war gut, Drop-off am Flughafen war äußerst schnell, der Transfer in Abou Dhabi sehr komfortabel. Der Flughafen ist äußerst modern, etwas teuer (Espresso 5 Euro), aber bei zwei Stunden Zwischenstopp muss man ja nicht kaufen. Ich habe vegane Optionen vorab über die App bestellt, die im Flieger zuerst ausgeliefert wurden. Insgesamt überhaupt keine Probleme, nettes bis äußerst nettes Personal. In jedem Fall fliege ich wieder mit ihnen.

"TRANSIT CONNECT CANCELED ( Stopover )"

It's a shame ! I booked a flight from Paris to Colombo and got 14 Hours stopover as usual in Etihad ( and quiet a lot of companies) i wanted to book my transit hotel because it should be included and available for at least a flight with a minimum of 10 Hours stopover but obviously the service doesn't work anymore.

Tried to contact all services ( Chat, Phone and Mail ) and i got 3 differences answers, and some of their staff told me it should be okay during the January month...
How it is possible to not offers this compare to the others compagnies even low cost do it !

Etihad used to be one of my favorite, but not anymore, i am very upset about the services.

RUN AWAY !

"Rip off baggage fees"

4.30 flight from Riyadh to Abu Dhabi and I got to the airport at 2am as I required to buy luggage…my original flight cost around £100 (booked through booking.com 3 flights totalling £314….so assuming it’s around the £100 mark)

At the airport for a 17.6kg bag they demanded $375

It was under $300 to book another flight on the same aircraft with a 30kg bag which they made me do…to add the bag while booking was 40% of the cost they wanted at the airport.

Now I understand it’s going to cost…fair and reasonable £50, maybe £100 at a push but even that seems a little excessive considering the seat was only around £100.

Profiteering at its worst…..I fly min 15 times a year and I’ll never use them again