"First class service"

First class service, first class fleet, connections are well managed between Abu Dhabi and Dubai.
Mobile app needs improvements.

"KEEP AWAY - BAD AIRLINES"

My family and I have only ever flown Etihad twice. We've lived in several different countries and have tried a lot of different airlines and can confidently say Etihad is one of the worst. The first time we were almost offloaded because they overbooked. Second time we were asked to pay for extra luggage TWICE since the first payment was considered only for the first leg of the trip where we transited even though it wasn't the final destination. Called customer service just for them to offer no solution and turn us away in a very rude, disrespectful manner. On top of this they also LOST the luggage we paid the extra baggage fees twice for. It's been a couple days and we still haven't gotten our luggage back.

Customer service is unhelpful and rude, are very argumentative and almost just used as a front to turn you away since there isn't a solution for anything. Definitely never flying Etihad ever again so save your money and look somewhere else - you're better off riding a banana than this airline.

"A late review"

A late review. Had a difficult experience a little over a year ago that meant I almost couldn’t catch my flight.

Etihad staff at Dublin airport went above and beyond to accomodate me.

Flights were very comfortable and the food was ok.

"Etihad is far the worst airline"

Etihad is far the worst airline.
I had a flight with a stop in India and since my second leg wasn’t booked with Etihad they wouldn’t allow me on the plane without a transfer visa. I’ve been traveling around the world my whole life and never had such an issue. On top of that they marked me and my friend as a no show which was not the case. We spent hours on the phone with customer service and got no compensation at all for this expensive trip.
A number of other people had the same issue and didn’t allow them on the flight. o then realized that this must happen ever day with other customers and they get away with it. I would not ever use them again or recommend them to anyone.

"The worst experience with Etihad having traveled to over a hundred countries with one third of each year flying"

Senior executives of Etihad should try to read the real feedback of over a thousands of passengers who cant all be wrong or have anything against Etihad - only most disappointed passengers bother to take up time and effort to voice their bad experience publically actually for the benefits of Etihad however when I pointed out such reviews one of their online customer service agent said every has something against Etihad hence they made up stories to complain about Etihad. Who has the spare time or anything else to do to complain instead praise?

"Terrible customer service"

Terrible customer service. Rude and incompetent staff.
Uncomfortable seats. Meal scarce and invariable. The aircraft I was in had no entertainment.

"Had my worst experience with this airway"

Has my worst experience with this company

"Broken luggage NO compensation. Be AWARE!!"

Flyinh business class from MCT-AUH they got my luggage broken and they refuse to pay it or give any compensation. They are the worst airline in the gulf...don't book with them.
Volando en business class me rompieron la maleta en un vuelo de MCT-AUH.
No se hicieron cargo, no quieren pagar el arreglo ni compensacion. Son la peor aerolinea del golfo.

"Etihad Airways' Shameful Disregard: A Chronicle of Neglect, Frustration, and Urgent Plea for Change"

I pen this communication with a heavy heart, compelled to elucidate the profound incompetence and indifference I have experienced with Etihad Airways in managing my ongoing case.
Having arrived on 17.09.2023 from Dallas Fort Worth to Ahmedabad, my ordeal began when I discovered my wheelchair missing. What ensued over the lapsed 3 months has been a frustrating odyssey of failed attempts at resolution, highlighting a shocking level of negligence and insensitivity on the part of Etihad Airways—a stark departure from the basic tenets of customer service.

Despite my relentless efforts to communicate and seek a resolution, each attempt has been met with disheartening silence. This not only showcases a blatant disregard for customer service but also a complete lack of empathy for passengers with unique needs. As an individual with a disability, my wheelchair is not a mere convenience; it is a fundamental necessity for my mobility. The loss of this crucial aid has disrupted my daily life in ways beyond comprehension.

My presentation of an option to Etihad Airways—suggesting the expedited purchase of a replacement wheelchair—has yielded no tangible results. This egregious lack of action has left me without a vital mobility aid, thrusting my daily life into unprecedented chaos and uncertainty.

This public notice transcends a mere airing of grievances; it serves as a chronicle of a distressing journey with Etihad Airways. It is a stark reminder to the public that the airline's callousness extends far beyond individual cases, showcasing a profound disregard for the most basic needs of passengers.
I extend a cautionary note to potential travelers, urging them to exercise careful consideration before choosing Etihad Airways. The evident lack of concern for my predicament is not just an isolated incident; it reflects a broader pattern of neglect and apathy toward customer service.

Beyond the immediate resolution of my case, I implore Etihad Airways to conduct an internal review of its customer service protocols. The present situation not only highlights a critical failure in individual case management but also underscores systemic issues that need urgent attention.

In this desperate plea for change, I hope that Etihad Airways takes the necessary steps to rectify this situation and reevaluate its commitment to providing a humane and considerate travel experience for all passengers.

I sincerely hope that this detailed account of my ongoing ordeal serves as a clarion call for Etihad Airways to rectify this situation with immediate effect. The public deserves better.

"MALE MALE"

My booking reference: WT9PSF

Nella prima tratta Roma-Abu Dhabi mi hanno cambiato un attimo prima di imbarcare i posti a sedere che avevo prenotato e pagato tre mesi in anticipo, cioè l’ultima fila dove esistevano solamente due sedili.
I miei posti sono stati ceduti a persone che non avevano neanche pagato la prenotazione di qualsiasi posto.

Nella seconda tratta Abu Dhabi-Phuket, al momento del check in in areoporto, pretendevano di farmi ripagare i posti prenotati e pagati tre mesi prima: fortunatamente avevo le ricevute della carta di credito.

Mai più con Etihad.