"Special offers are a scam"

I wish there was less than one star. Their offer of "Discover Abu Dhabi" is just a scam. I bought the transit ticket with one night package, paid extra for that and when arrived at Abu Dhabi airport I was told that they have no record of my booking. The staff was least helpful, it wasn't possible to see the manager as he was not 'available'. Very disappointed experience after a long flight. Sent to various counters with no end result. Very poor service. Ended up spending 18 hours at the airport, terrible experience.

"Amsterdam - Bangkok without a glitch"

Booked in October for the end of November, returning December 15th, Amsterdam - Bangkok via Abu Dhabi.

Everything went super smoothly, booking, price is right, check-in is online, planes were on time, (so was I lol), changing in Abu Dhabi super easy and fast, food is super good, cabin personnel friendly and professional.

Will certainly book again.

"Truffatori"

ho fatto acquisiti sul sito etihad guest sfruttando le mie miglia. Ho pagato anche una differenza economica. Gli ordini, a mia insaputa, sono stati annullati. Gli addebiti sulla carta di credito sono presenti e non sono stati rimborsati. Impossibile parlare con servizio clienti, supporto imbarazzante.
Ho già proceduto a fare denuncia a polizia postale per truffa e ho contattato striscia la notizia per smascherare la truffa.

"Service unterirdisch, keine Rückerstattung für Platzreservierungen"

Unser im Dez 2022 gebuchter Flug für Sept 2023 wurde im Frühjahr gecancelt. Nach einigen anstrengenden und zeitaufwendigen Telefonaten mit der Hotline wurden wir umgebucht. Die bezahlten Sitzplatzreservierungen konnten aber nicht übertragen werden, haben also neue bezahlt. Wir sollten nach der Reise das Geld zurückfordern (knapp 200 €). Nach weiteren Telefonaten einen "case" aufgemacht, Bearbeitungszeit wurde mit 45 Tagen (!) angegeben. Danach weitere Telefonate und nun eine mail: keine Rückerstattung, Pech gehabt!
Das Online-Portal für solche Fälle ist ein Witz, mein Fall zeigt seit Beginn "There are no records to display."
Ach ja, und das der Hinflug (Zubringer nach FRA) 2 Stunden vor Abflug gecancelt wurde, alles umgebucht wurde und wir mit der Bahn nach FRA fahren mussten, war zwar kein Etihad (sondern LH) -Problem, aber es gab natürlich keinerlei Support oder gar eine Entschädigung. Schon krass, aber die können es sich ja offensichtlich leisten. Wegen knapp 200 Eus lohnt sich wohl kein Anwaltsbesuch.

Update 18.12.2023: die aktuell rechts angegebene Mail-Adresse socialmedia at etihad.ae ist nicht aktiv. Automatische Antwort: "So that we can help you with your query straight away, get in touch with us on Facebook or Twitter @EtihadHelp". Nun ja, hab mich extra dafür bei Twitter angemeldet und tatsächlich kam nach einer Stunde eine Antwort, die relativ positiv klang. Mal schauen ...

"Save your money and fly one of the…"

Save your money and fly one of the other gulf airlines Etihad is the worst airline in the GCC and should just give up and rebrand as Wizz

Service is terrible onboard food is terrible the lounge is terrible

There is nothing about this airline that justifies its price just say no and fly emirates or Qatar

"Disgusting Airline"

Flew LHR KUL on 29/11/23. LHR AUH leg (7 hours) on A380 had comfortable seats but that's all. Lousy food and not much of it. No cabin service to speak of. No beverages served in between "meals" unless you paid. Grumpy, unsmiling cabin crew. AUH KUL leg on a B787 (7 hours) was a flight from hell Same lousy food and unsmiling, unwelcoming cabin crew. No cabin service. Screaming babies distributed throughout the cabin so no matter where you sat you couldn't sleep. Hard, narrow, uncomfortable seats with no support under thighs, a feature of every B787 Dreamliner (what a joke)I have travelled on. This airline reflects the contempt the Al Nahayan brothers have for ordinary people aka their fare paying customers. Disgusting airline.

"Stay away from unreliable thieves!"

We had multiple issues with this sorry excuse for an airline during our recent trip. One issue that happened twice during our layover in the Abu Dhabi airport is that they did not deliver on their promise to provide our disabled son with his adapted stroller which he needs to support his weaker muscles while sitting. During our first layover, no solution or compensation for the inconvenience was offered. During our second layover on our return flight, the same exact thing happened, this time I had to spend 1,5 hours discussing with the ground team about receiving the stroller. While we were fighting for our son's stroller, which essentially acts as his wheelchair, one of their representatives even tried to sell me full price access to their lounge. We had done everything correctly both times, informed the airline ahead of time that we needed the stroller during the layover, had it labeled correctly, made sure ground staff was informed during check-in and yet, they still managed to not deliver the stroller at the gate as they should have.
Another issue on our return flight was that we had booked seats towards the front of the plane. When I checked in to the flight, I realised that we were instead assigned seats in the very last row of the plane. Not what we wanted as this would significantly increase our time to get off the plane. Upon requesting a refund, they told us that they would not refund us because they still provided a seat in the same type of seat. Why would I book seats ahead of time at all then, if they're just going to seat me wherever they want? To make things worse, one of their airport employees even told me we would be refunded for not sitting in the proper seat during check-in.
Will never fly with them if at all avoidable!! Stay away from these unreliable thieves!!

"•Business Flight cancelled 36 hrs before dep. without any notice"

• We have booked a business flight
• 36 hrs before departure as I wanted to check if everything was still fine with our flights > big surprise!!! The flight was cancelled without notice on behalf of Etihad
• Unfortunately we could not do anything about it, as our operator BUSINESS CLASS AIR told us, as this was done by Etihad and they do not know about any reasons for this cancellation
• As we did not have much time to think about what we shall do, the only thing we could do > is to rebook our flights again with Etihad but with an Extra of CHF 2000
We will never again fly with Etihad as this is not a way of doing business

"I am Binil Thomas,I travel along with…"

I am Binil Thomas,I travel along with my family on 06/12/2023 in ethihad airways.As a family of three,we could carry 120 kg luggage and 21 kg hand cary but during the check in time staff weighed laptop bag and considered it as a hand carry.So we had to send one of our hand carry as luggage.Hence there was excess 4 kg weight in our luggage.so we had to pay 150 pound extra.we travelled many places ,never had such an experience.Nobody weighed laptop bag before.Even though we were willing to remove some of excess weight he told it’s a long queue maybe we would not make it .So we had to pay 150 pound.I felt that was not fair.

"Hanno rivenduto il nostro posto…"

Hanno rivenduto il nostro posto assegnato al check in.
Hanno fatto perdere le coincidenze delle ore 14 Londra ed Amsterdam
Ci hanno fatto perdere il transfer prenotato.
Percorso bloccati sull aereo per 45 minuti
Hanno fatto sbarcare la 1 classe e poi chi Aveva pagato di più per l uscita veloce.

Sono dei mercenari
Io non lo sapevo non conoscevo questa Compagnia.
Mai più!!!!!!!!!!