"Disinterested customer service"

Worst customer service I've ever experienced. Agents not interested in helping. Payment methods don't work, and they insist the problem is your side, despite having contacted the bank to ensure it is not. Don't waste your time, find an airline that wants to help you.

"Servizio clienti TOP , operatrice unica"

Ho avuto dei problemi con la mia prenotazione, ho contattato telefonicamente il servizio clienti e sono stato aiutato al 100% da un operatrice di nome Djurdjija , lei e' stata gentilissima e mi ha supportato il tutto e per tutto, le ho chiesto il suo nome per lasciare questa recensione Servizio unico ! Ringrazio ancora la vostra collaboratrice Djurdjija.
Saluti

"How is this luxury, horrible..."

No idea how this is considered one of the best and most luxurious airlines in the world. Service before the flight is terrible and mediorce on the flight. Chose almost any other airway to get better Service options. Lounge was terrible, checkin took way too long despite not having a line. Movie selections are few and not great (even for a 13 hr flight). I've been on worse (China Southern and Malaysian) but choose any name brand for about the same cost and better everything.
On a plus note, their food is really good but that's the only positive thing.
Coincidentally, I had two legs to my flight and wanted to try out Emirates...night and day difference! Emirates actually earns their best in the world reputation.

"Flight made pleasant by staff"

Travelled with Etihad flight EY601 from Johannesburg to Abu Dhabi with family on 05/01/2024. I must say the flight was good and hats off to the flight attendants that were there to assist us. Our section was served by Flight Attendants Ashleigh Marigano and Rim Zouaoui. Words can’t describe how these ladies worked hard together and went out of their way to make the flight memorable and a good experience.

These ladies were very good and did everything to help all their passengers where possible. Though of course they were faced with some very demanding passengers they kept their cool, were respectful and still served with a smile.

Can’t same the same for their colleagues on the flight from Abu Dhabi to Manchester.Massive massive difference.

"politica bagagli assurda!!"

politica bagagli assurda!!! con la tariffa che ho comprato potevo portare solo un trolley di 7 kg senza effetto personale!!! mai più!

"ACTUAL SCAMMERS"

ACTUAL SCAMMERS! Booked a roundtrip flight 4 months ahead from Jakarta to Paris for my family with Etihad. And they booked us in a lowcost WAMOS AIR flight, which was a different aircraft, with way lower standard, and extremely poor service.

No wifi, no plug to charge phones, even the old school screen for entertainment was broken so I spent 8h staring at the chair in front of me.

When I asked for a compensation in any form, I was met with condescending laughter because they sent me an email to tell me it would be this way 3 days before the flight.

For my way back I asked to cancel and book with another airline, and they asked me to pay a fee of 50% of the ticket price.

Will never fly again with them unless my life depends on it.

"I'm a frequent flyer but these people…"

I'm a frequent flyer but these people are terrible. Of 4 separate legs of my journey, every one was delayed.
The food was awful, to get alcoholic drinks I had to go myself to the kitchen area because they wouldn't serve me.
The air conditioning was so cold every single person aboard had coats and blankets over themselves.
I will never fly with them again.

"I would like to express my deep…"

I would like to express my deep disappointment with the level of customer service I encountered during my recent flight with Etihad Airlines. The experience left a lasting impression, and unfortunately, it was not a positive one. The issues began at the check-in counter, where I was met with a dismissive and unhelpful attitude from the staff. Despite my polite inquiries and attempts to clarify certain aspects of my booking, I was met with impatience and were made to feel like an inconvenience rather than a valued customer. When I arrived in my final destination some of my luggages were missing considering we paid an extra 4700dhs for this. I will not recommend this airline!

"Took money for a neighbor free seat and…"

Took money for a neighbor free seat and did not honor the service. A very uncomfortable journey and a con job. Customer service is a joke.

"Low-cost policies and staff treatment…"

Low-cost policies and staff treatment at international airlines.
So I booked four return tickets from Singapore to Spain which was a few thousands of dollars. Two adults and two kids. Upon getting the tickets at the airport in Spain, we realized they gave me separate seats from my kids, they didn't even mentioned to me at first. When I realized and came back I was told that's because I didn't pay extra to have the four seats together. I told them it was the first time any airline separated two adult seats from kids. They apologized but they said they couldnt put them together for free Unless I paid $20 per seat. We did pay of course but let me tell you, this will be their more expensive extra $80 they will ever get, because they lost a regular flyer with a whole family.
Staff wise...well, lots and lots of attitude like scolding you for seating on your child seat instead of yours so the child meal doesn't "match" the seat.
And they want to be a top airline?