"The customer service was fabulous"

The customer service was fabulous. Responsive and professional.

"WAVE IS HORRIBLE"

I ordered a replacement heater and it would t prime. I was able to get it primed after an hour of shooting water through it with a hose. I kept getting an error code for lack of water flow. After WEEKS of horrible interactions with customer service, they sent a new heater. Same issue. The pump is so weak it will not provide enough water flow for the heater to work. It provides a trickle of water flow. The customer service is not available by phone. It is days of emails with them asking the same questions and same troubleshooting. DO NOT PURCHASE FROM WAVE! I have had several Coleman and best way spas in the past. The heaters last 2-3 years which is totally acceptable for a $400 spa.

"The tubs are well made and the customer…"

The tubs are well made and the customer service is excellent nothings a problem,had lazy spa before but I certainly wouldn’t hesitate to have another wave

"We have had such an awesome experience…"

We have had such an awesome experience all around from our Wave spa to customer service. Not all the time does one have a good experience with customer service but at Wave they went above and beyond. Sofia thank you so much for.

"Heater/pump problem"

Had a problem with a heater, it had been constantly in use for over 2 years. One email to Wave and a solution was sorted and once the old heater/pump left me it was returned within a week. More than happy

"Happy with Wave"

New products can sometimes have unforeseen problems, at which time to rely upon the integrity and the customer service value of the seller. The new tub we purchased from Wave developed a problem that Sofia, our agent rep at Wave, took care of quickly with very professional and courteous assistance. This is our second tub from Wave and we love their products.

"Fantastic customer service"

Fantastic customer service. We have upgraded recently to a 6 man Atlantic from a 4 man and even with a change of address the delivery was prompt. Email responses have been quick and supportive. As we have had such a great service our family members are also now customers of Wave.
Great Job Wave Team

"Fantastic service, fantastic product "

Fantastic service, arrived next day as expected, the extra filters were missing from the order but a quick email to them and were promptly sent, again, next day delivery. The hot tub is great, I purchased the 6 person Garda. I do have an external gas heater which I will be using the heat it but what impressed me the most.. I heated it up to 40 degrees and had a relax for half an hour or so then closed it up with just the filter running (no heating on) and 24hrs later the water in the tub was only down to 37 degrees, for context the day I set it up night time outside temperature was 1 degree with a max of 5 degrees during the day, I did use 50mm insulation boards as a floor for the tub I can see there’s no doubt on their claims of massive electrical savings are very true. Assembly was a bit of a pain but still set up in under an hour. So overall I’m one extremely happy customer

"A company that cares about its customers "

Bought a hot tub a couple of years ago and have no complaints whatsoever. Good quality product that did exactly what it was supposed to. Had a slight problem with a heater unit but after contacting wave and speaking to Sofia this was dealt with promptly and professionally. Then through a bit of a careless act of my own I damaged the hot tub after the warranty had ran out. Contacted wave to see if they could help me sort this out and once again they went above and beyond to help me find a solution. This company cares about customer satisfaction and its been a pleasure dealing with them. So thank you Sofia and Laurie, I would recommend wave spas to anybody looking for any kind of hot tub requirements.

"Incomplete, incorrect and damaged items sent. Very poor customer service"

I would like to say that I do now finally have a working spa, but ...

Ordered on 17.12.24 and it arrived on 20.12.24 but one of the pieces in the box was wrong.

Contacted customer service and sent an e mail with pictures showing what the problem was. They said they would despatch a replacement part. This part did not arrive so mid January they resent the replacement part. When it finally did arrive it was incorrect.

The day after the first replaement shipment arrived and it too was wrong.

I contacted them again to tell them to pick it all up and take it back for a refund. Tom then offered to sent the correct parts out and give us a 10% refund.

I tild him I would chat to my husband and come back to him. I replied to his e mail later the same day to say my husband was willing to allow them 1 final attempt to get it right and we would accept the 10% refund.

Several days later I had not had a response so I e mailed again and was told that my e mails had been marked as resolved but nothing had been done about sending out the part or processing the refund.

The part was ordered and sent out and we were all happy that we could build the hot tub but.....

We then found 2 of the poles were dameged and would not clip together so that was yet another e mail to CS and more waiting for the parts to be sent out.

6 weeks later we finally had a working hot tub and it is great but no way would I buy from them again as it just hasn't been worth all the hassle.