"Do not buy from Sharp - Breach of contact"

Purchased a Sharp Roku TV 55FJ1K on the 7/7/24, it became faulty within a month of purchase. I had registered the product with Sharp, giving me a warranty for 18 months, along with choosing to purchase the enhanced protection for accidental damages (provided by a third party).

I contacted the support email at the service.gb email, and was connected with Billal H at a support email from freshdesk.

Sharps' warranty guarantee claims ", "In case of the defect, the consumer has claim for device repair. In case the repair is not possible, the device will be replaced or the paid price will be returned to the consumer." (Google 'Sharp Manufacturer Guarantee' to see the registration process for yourself, as I cannot insert links)

Dreadful customer service, claiming Sharps' policies meant they do not repair/replace/refund models over 40" (Surely most TVs sold nowadays are over 40", although this is my opinion). I was not provided with any policies while registering the product (All that was on the form was a request for the model number, serial number, and a few personal details to link me to it), or signing up the additional protection.
I have not been able to source these policies anywhere since.
Several times throughout the email chain, I have requested information, such as the policies above, and have been ignored. Repeatably referring back to "Sharp do not repair/replace/refund", go back to the Retailer, "They will provide a replacement", when I had already told them, all the Retailer can offer is a refund. The only further information provided to me, was to contact feedback email to escalate the issue.

They were rude and unapologetic from beginning to end. Ignoring my requests for more information on multiple occasions. Even being asked "Are you sure you registered with us and not the Retailer?" when I had sent them proof of the Sharp Warranty Guarantee. As well as being told the website "doesn't state that we will replace it as we do not offer replacements/refunds", even with proof made available to them.

They think policies override contractual law, in regards to the warranty guarantee agreement made. Which is not only not true, it is a complete breach of contract. I have been in contact with a lawyer regarding it.

All in all, possibly the worst experience I have ever had as a customer, all over a faulty TV giving a vertical line within a month of purchasing. I just wanted to investigate the option of repair or replacement as the Retailer had no stock available to make such a thing happen.

I expect a lawsuit to come up in the following months and Sharp to suffer, rightfully so, as a consequence.

Update (03/09/24): Contacted the complaints line to open up a complaint against Billal, speaking to Liam W, they took it upon themselves to ignore the complaint request and instead tell me I was in the wrong, and I should contact someone else to seek assistance. Please, save yourself the hassle, and DO NOT buy Sharp products, they will most likely break whether within warranty or not, they will want nothing to do with you in regards to resolving your issue.

"Cosi come scritto da altro utente una…"

Cosi come scritto da altro utente una stella in quanto non è possibile dare di meno. Lavatrice nuova guata dopo 2 mesi .pulsantiera assemblata male .riparata e dopo7 giorni stesso problema.dopo 40 giorni sono ancora in attesa.i tecnici riparatori asseriscono di essere in attesa del ricambio nuovo .pessimo servizio assistenza ma sopratutto pessini elettrodonestici .per cgi può ne stia alla larga

"Sharp microwave lamp gone after just 20…"

Sharp microwave lamp gone after just 20 months. Not an interchangeable part for the customer but neither Sharp nor Appliances Direct interested in a repair or replacement, only offering a meagre £25 towards another purchase. Machine cost around £300 so no thanks to that derisory offer.
Third time purchase of this microwave over a long number of years and never had a problem until now.
Very poor customer service from both parties and I'll now be proceeding with a Section 75 chargeback via the credit card company as the product is not fit for purpose.

"Deceitful Company"

Urge possible customers and companies selling Sharps products to trade elsewhere. We will never buy another Sharps product again and instead spend more on products that offer an efficient, reliable and truthful after sales service. Bought a Sharps washing machine and the rubber seal went so paid for an engineer nearly £100 and had to wait for two weeks for the appointment only to look today on the porthole why only this morning ( when he was due) that an engineer hadn’t been assigned, nothing further and no call of updates. We were given the run around for around three hours ( note:- they don’t work over the weekend for call handling either). Being passed from one number to another, being told calls are recorded for training purposes - being hung up on when requesting simple answers, told the manager would call back but never did. The tenant took time off work to be there. Diabolical lack of service including training. We paid in advance for a service that we didn’t get and still are no further forward. Complete waste of time. Shame on this company! Agree with past comments - there should be minus stars.

"Rubbish washing machine"

Bought aSharp ES-NFB814AAB 8kg Washing Machine with 1400 rpm - Graphite - B Rated .in January had it repaired twice. Keeps sticking constantly on drain /spin it's a nightmare! the repair man said I didn't have enough washing in ! Then the next time it was too heavy ! Will never buy a sharp washing machine again costs more in electric trying to spin 20xs ! I live by myself luckily don't have much washing god help if you have a family . Do not get one of these ! Had to put date of experience as jan because since I bought it it's been a nightmare

"Nur positive Erfahrungen mit dem Gerät gemacht"

Ich benutze diesen Rechner schon seit meiner Schulzeit und ich habe bisher nur positive Erfahrungen mit dem Gerät gemacht. Es rechnet schnell und die Eingabe von Rechenzeichen, wie Zahlen und Operationen mittels Knöpfen ist sehr benutzerfreundlich.

"It's a shame there are no minus stars"

It's a shame there are no minus stars. My Daughter andd son in law bought a washing machine 12 months ago. The week she was due to go to hospital it broke down , so bad that all the concrete weights inside broke up. They were told it would be 3 weeks before it could be fixed despite the technician saying it was so bad it should be written off. Parts ordered exceeded cost of machine. Without labour. After it was fixed two weeks after daughter had baby. Son said drum looks a bit funny. And low and behold drum was too small. Then told it would be another 3 weeks. To get new drum fitted. No replacement offered. Absolute disgusting customer service. 👀😡😡😡😡😡

"Kauft nicht Sharp! "

Ich sehe hier, alle machen schlechte Erfahrungen bei Sharp. Ich auch, nun zum 2. mal das gleiche Spiel: insgesamt 4 kaputte Geräte, 2 Umtausch, dann defekt und man wird vertröstet, dass ein Techniker sich meldet. Niemand meldet, man telefoniert wochenlang hinterher und muss sich auswendig gelernte Floskeln, wenn nicht sogar Lügen anhören, weil es meldet sich niemand. Ich habe eine Ferienwohnung und bin auf funktionierende Geräte angewiesen.
Nie wieder Sharp!!

"Poor quality item and customer service"

Purchased a Sharp microwave grill combi in July 2022.
The oven started making a loud grinding noise.
When I called Sharp, they said
Oh, it's out of warranty, so we have nothing to do with it now?they also said to stop using it (no s*^#) and I should ...
Go to the retailer as you bought it from them its their issue.
Then you call the retailer
Currys want more than the cost of a new one to repair.
When I said so I'll just skip it ? the reply was yes if you don't want to pay to fix it.
£90 wasted. Never again buy Sharp products and certainly not from currys

"Kundendienst ist eine Katastrophe"

Kundendienst ist eine Katastrophe

Waschmaschine nach 3 Waschladungen Totalschaden.
Dann nur hin und her mit Kundendienst und Innendienst, Fall immer noch nicht abgeschlossen. Das ist das beste Beispiel, dafür, dass ein Unternehmen seine Hausaufgaben im Service nicht gemacht hat. Scheint Ihnen aber auch egal ......