"Repeated cancellations on warranty repair"

Repeated cancellations on warranty repair. Purchased on 19/02/2024, fault developed 08/05/2024 (less then 3 months old)
Having to use a launderette at my own cost, fault first reported on 8th May, still awaiting repair scheduled for 12th July. Repeated cancellations and problems with repairs booked.

08/05/24 - Fault reported to Sharp by telephone
11/05/24 – repair booked, cancelled by engineer as they are not working on 11/05
13/05/24 – job re-booked, cancelled due to engineer sickness
18/05/24 – repair re-booked for this date, job cancelled 17/05
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20/05/24 – repair re-booked for this date, parts ordered

engineer notes:
Reported fault: Keeps stopping mid cycle and very loud.
Fault date: 2024-05-01 Circumstance of claim: Customer has advised that his washing machine has suddenly become a lot noisier, it is also stopping mid cycle and not letting the wash continue. Validated: Mechanical: Mechanical
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20/05 to 28/06/24 – rang customer services, told parts were ordered, then rang again to chase, told parts were not ordered as advised, parts were then ordered by email being sent to relevant team
Booking note 21/05:
emailed rsm Hi Could you please order the parts for the above job number as detailed in eng report. front tub and rear tub, drum, drive pulley, pulley screw, door gasket and also 2 slots needed for engineer next visit thanks
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28/06/24 - repair re-booked for this date, cancelled as 2 slots needed
01/07/24 - repair re-booked for this date, cancelled as all parts not arrived
05/07/24 - repair re-booked for this date, engineer attended and decided that he is not experienced enough to replace the washing machine drum and 2 man job needed with a more experienced engineer
12/07/24 - repair re-booked for this date with 2 engineers, appointment awaited

"Sent email to them about faulty product…"

Sent email to them about faulty product (taken from their support website) around a month ago. Still waiting to hear back from them.

"Bought a Sharp combi microwave and oven…"

Bought a Sharp combi microwave and oven R-956SLM arrived today unpacked it but couldn’t find any instructions, started to cook using the oven & noticed a burning smell! Turned off the oven and opened the door to be greeted by acrid smoke, the instructions were forced up into the roof of the oven within a plastic bag on top of the heating element, totally out of site! Crazy to think that anyone would locate a plastic bag containing a book on top of the element!!!

"Sharp microwave not fit for purpose. Never again..."

Purchased a Sharp microwave from Freeman's mail order, 9th June. It kind of serves me right for not reporting the poor quality and billowing steam issue, at the start, but I grew continually worse. I tried to report it to Freeman's, and it turned out I was literally a week outside of the one-year warranty. After a lot of stress, they suggested I contact Sharp. I just did this and as suspected, Sharp simply told me there was nothing they could do.

So close to the warranty, I would have thought a bit of goodwill to offer to look at it could have been offered.

Poor quality goods and customer service. Shall never, ever purchase further Sharp products and will ensure I let family and friends know about this.

Considering they now, in 2024, offer a further six months warranty, on registration within 14 days, I would think that this could have been offered to me.

Very frustrated to have to spend another £100 on a replacement. This time will order from a manufacturer direct, where quality products and extended warranties come as standard.

"Schlechter Qualität und noch…"

Schlechter Qualität und noch schlechterer Kundenservice

"Sharp Microwave terrible customer service"

I needed a new microwave and unfortunately bought a Sharp YC-GC52B, I had a Sharp two microwaves ago and it was fine. This model has been a pain from the start, it has a child lock on it, which I dont need as I have no children in my house but I had no idea this feature was on there. This LOC CONSTANTLY goes on and it is very difficult to turn off, it says in the manual to press the mute button but that does not always work, I have to disconnect it at the mains. I have tried to contact Customer Services but they gave me a number to ring which was not in service. I would send it back and ask for my money back and say to other customers DONT BUY THIS. Shame as its a nice looking microwave with a flat bed which I prefer

"bought a Sharp Microwave"

bought a Sharp Microwave, ( I hade used Microwaves before Panasonic Excellent ) This Sharp was total disaster from day One, it would not extract condensation, after 2 months it started to peel internal plastics with mould in all joints.
Sharp,,, as the Chinese say Tufu Rubbish, as it is now a Chinese Co no longer Japanese

"If I could give them a zero star I…"

If I could give them a zero star I personally would. I purchased the six and one indoor electric grill air fryer XL family size. I purchased the first one on Walmart app Walmart originally had them inside the store until so many people were complaining about it randomly not working anymore and they took it off their shelves, but they still accept third-party delivery from the sharp company, I return the first time personally by going to the store I went and purchased the product for delivery because Walmart no longer carry them I wonder why? ! Delivered April 30 the new one today is June 10 once again this item randomly shut off and doesn’t wanna work. I contacted Walmart. They no longer take returns of this product inside their store once again. I wonder why they did initiate a refund and it was approved to go to post office now and return this faulty item.
I get a message from Sharp telling me that it’s past the time of refund and they will not provide a shipping label or anything else. It’s too late because Walmart already did and I’m returning this item even if I have to pay for the box and shipping this is unfair to customers what your company is doing to people it seems like many people are having the same issue with your products they buy them they love them and then they suddenly stop working It’s unfair to the customers and I hope you guys get ready for a lawsuit coming your way

"No Response, No Urgency"

Purchased a Sharp Washing Machine from Currys on the 01st May, and on the 29th May it stopped working.

I have been trying for 1 week to communicate with someone from Sharp UK to obtain a return order number for Currys to send a replacement, and there is no answer on the landline and the call constantly cuts out.

Eventually logged a complaint on their Resolve platform, only to have a person constantly resend the same message asking for details of the washing machine.

1 Week later and I have still not spoken to a person, or had an actual response to the situation.

Beyond frustrated.

"Absolute Abzocke"

Absolute Abzocke! Defekte Mikrowelle. Alles zeitgemäß eingesendet. Es wird gewartet bis die Gewährleistung abgelaufen ist, um sich zu melden und mitzuteilen, dass die Gewährleistung abgelaufen ist !?! Bei einem Einspruch wurde per Ferndiagnose falsche Reinigung unterstellt... alles klar!....