"rimborso mai avvenuto per volo cancellato causa covid € 2.000,00"

Buongiorno, stesso problema degli altri utenti. Volo di € 2.000,00 annullato causa covid, nell'agosto del 2020, mi hanno fatto un voucher di tre anni ma anche questo è scaduto, ho scritto moltissime mail ma la loro risposta è che mi devo recare nella federazione russa per poter riscuotere il volo, senza parole, credo proprio non vedrò mai più i miei soldi

"Never again!!! "

If I could, I would give it a zero star for all the inconvenience they have put me through. I have been promised a refund and it’s been 4 years now. Still NO refund. Don’t have any flights to the destination that I want to visit. Horrible !! Just pathetic, don’t waste your time!

"This air flight company must be…"

This air flight company must be independed from foreign reviews now I guess 😂So, no harm to the image can be done! Mind you if you need something after your trip has been cancelled - it will be impossible to get through the customer service line. and even it is, you won't get a proper resolution , let alone compensation.

"Scammer"

Aeroflot is the epitome of incompetence and dishonesty. My flight was canceled FOUR YEARS AGO ( from their side), and despite countless complaints and follow-ups, I still haven’t received a single cent of my refund. Every time I contact their customer service, I get a different excuse or runaround from their staff, but the outcome is always the same—no refund, no accountability.

I have lost my hard-earned money and countless hours dealing with this nightmare of an airline. Aeroflot is nothing short of a scam, preying on their customers with zero intention of delivering on their promises. Avoid this airline at all costs, unless you enjoy being robbed and ignored.

Booking number :TUJRPP

"an awful flight"

Some time ago I flew from Beijing to Moscow on an Aeroflot flight. A day before departure I tried to register on the company’s website. Registration was refused without explanation. I called the company. They told me over the phone that online check-in from Beijing was not possible and suggested that I check in at the airport. To get a good seat, I arrived at the airport more than two hours before my flight. However, it turned out that all the good places were already taken! There was one seat left for me in the middle of the row near the toilet. I don’t understand why they deceived me over the phone? How can you even treat customers-passengers like this?! I will try not to fly with this company again! If you have the opportunity, I recommend flying with other airlines!

"Furto valorizzato in migliaia di Euro"

L'azienda russa ha rubato 2.000€ di biglietti aerei mai rimborsati successivamente alla cancellazione per COVID 19.
Dopo decine di mail e telefonate continuano a sostenere di dover ricevere il rimborso in territorio russo ed in rubli!
Propongo class action per ottenere la giusta compensazione economica.

"Day 320: Refund still did not work"

To my great surprise, I received the free, worry-free Aeroflot Premium program for free when I booked. After my flight was canceled, Aeroflot didn't miss a beat and very obligingly offered me the opportunity to learn Russian by sending me several emails in Russian in Cyrillic script. As is appropriate, Aeroflot Sprachcoaching AG has also attached a half-stupid Google translation in English. With the information emails reminiscent of fill-in-the-blank texts, my experience in the Russian language course was exquisite. I can now speak Russian so well that I can even understand the agents on the hotline! At this point, I have to give 5/5 Cyrillic stars. The all-around carefree package also included grief management and head training. With the help of Aeroflot, I was able to cope with the sadness of missing my flight. I had to make numerous very long phone calls about refunds with the less motivated employees who had little German/English/French language skills. The interactive and networked character of the carefree package is brilliant. So I was able to connect the numerous incongruent statements on the phone myself and thus enjoy brain yoga on a level that is otherwise only offered for a fee. I can now confirm statements like Aeroflot is a mental asylum firsthand. I would not have expected that they would take several hours on the phone to “deal with” my concern, which would take 30 minutes. At this point, I give pointless phone calls a rating of 6/5. Flexibility is very important at Aeroflot. On the phone it was claimed there would be no refund, then due to the tireless commitment to customer satisfaction, there is a theoretical refund, again followed by no refund. In phone call 4 there was a refund again, but only as a voucher/voucher. However, the next incredible offer at the teleshopping level from partner Lastminute.de became groundbreaking. During the pandemic, when I didn't want a voucher that said it would expire after 1 year, I was even made 2 offers for the flight, which cost 1,300 CHF. I was allowed to choose between 151.06 CHF in cash or a whole 183.13 CHF as a voucher. I was thrilled with this tempting offer, for which I was given 72 hours to make a decision. 3 months of calling at a price of 1150 CHF. WOW! In the 10th month of the Aeroflot carefree premium package, I sent a registered letter. As flexible as ever, my letter was responded to by email to my travel partner, so thanks to Aeroflot's commitment to my interpersonal needs, I had the opportunity for an interpersonal verbal exchange with my good colleague. In what is now the second lockdown since the flight cancellation, I have covered my personal well-being well. My travel partner then informed me that Aeroflot transferred money back to me on January 30, 2021, according to their own statement. What great news. Almost sad that my friendship with Aeroflot, which has now lasted for over 300 days, has ended, I continue to wait for my money. I'm pleased that after my failed vacation, my money has now apparently been traveling through world history for over a month and is probably making a tour of all the banks in the world. Out of envy about this tour through the financial world, I contacted Aeroflot again by email. On February 25th, 2021 I was informed that my money was sent on January 30th, 2021 to a card that I neither know nor have and that it could take 7-22 days, so I may be in brain yoga module 2. 22 Days after 1:30 is after February 25th and if I have any further questions I should contact my agent. So far I don't know where I even got an agent from, but maybe it's one of the Secret Service agents because so far he's pretty invisible and unknown to me. However, as a new agent owner, I feel like a VIP. At this point, I give a rating of 5/5 Novichok cans. After these praises, I unfortunately also have to mention a negative point. The duration of the carefree package is not entirely clear. Today I'm already enjoying the 320th day, but I would be extremely happy to have clear communication about the end. Conclusion: Of course, I can imagine using Aeroflot's services in the future. I have enough trust in the company that after trimming my toenails, I could imagine handing Aeroflot the responsibility of transporting them from the ground to the trash can. I might also send my grandmother to brain yoga at Aeroflot. Aeroflot is a great airline that just needs to work on its customer service, communication, website, payment transactions, customer journey, cancellation process, internal coordination, recruiting, English, and German, handling customers, working with partners, flight offerings, and staff training. A definite recommendation for all those who are tired of life, hotline fans, and brain yogis.

"Ladrones, estafadores, mentirosos"

Ladrones de guante blanco.
Nos cancelaron unos vuelos a Bangkok por el COVID y nos ofrecieron el reembolso el cual aceptamos. El día 7 de julio de 2020 el gobierno ruso promulga un decreto por el cual nos obligan a aceptar un voucher si no perdíamos el dinero. Esto se hace para evitar la fallida de la empresa. Los demandamos ya que habíamos aceptado el reembolso. Y ahora se nos desestima la demanda por haber aceptado el voucher. Todo lo malo que les pase estará bien.

"Covid dilemma"

Like many others, I have received e-vouchers from this company in 2020 after the covid "outbreak". I had booked some other flights that year, and all airline companies - except for Aeroflot and S7 - handled the refunding well and in a professional manner. Even a low-cost airline from the Philippines.
With Aeroflot and S7, I was given a code with an expiration date of 1 year (was later extended to a total of 3 years). In the meantime, the Russia-Ukraine war took place and because of the sanctions it became almost impossible to fly from Europe to Russia (only if you transit via Istanbul, which is a pretty absurd thing to do). The e-vouchers became invalid and I was robbed of €400 by these two airlines. The communication with customer support was professional but they kept insisting they wouldn't refund.

"I got tickets before Covid for 2 people…"

I got tickets before Covid for 2 people they gave me vouchers but then War started ,They told me they only can pay to Russian bank card! Which I don't have I m British citizen, so they never paid me!!!! This company should close down!!!!
They make money on people like us!!!
In uk this called scam.
Do not use this company!!!!!!