"Livraison LAMENTABLE."

Livraison LAMENTABLE.
Le 11 au matin: "en route vers chez vous", livraison aujourd'hui, prière d'être là pour une signature.
Le soir, paquet non arrivé, je demande alors à être livré en point pickup.
Puis, 1 Email et 1 SMS me disent que le paquet est disponible au pickup. Mais il n'y est pas.
Système de suivi de commande totalement risible, perte de temps et d'argent.
Et c'est la 2ème fois que ça arrive.
PLUS JAMAIS d'On pour moi.

"Ich habe innerhalb von einem Jahr ein…"

Ich habe innerhalb von einem Jahr ein paar on Schuhe gekauft. Beim ersten Paar sind Teile der Sole abgebrochen. Ich gab Ihnen nochmals eine Chance. Nun löst sich beim selben Schuhtyp die Sole hinten. Wie kann man so ein Produkt mit Swiss Quality verkaufen?

"Reklamation war erfolgreich "

On Schuhe hat auf eine Reklamation umgehend mit einer Gutschrift geantwortet.
Wenn die Firma jetzt noch die Qualität ihrer Schuhe steigern könnte und ausserdem die Arbeiter die die Schuhe herstellen besser bezahlen würde, wären On Schuhe für mich wieder tragbar. Der Schuh an sich ist bequem und leicht. Man läuft wirklich sehr gut darin.

"terrible support and warranty team"

Subject: Complaint Regarding Warranty Service

I am writing to express my extreme dissatisfaction with the warranty team’s handling of my recent claim. I purchased an insulated water-repellent jacket from your company, and to my dismay, I have encountered significant issues with its performance.

Upon wearing the jacket during rain but even light rain, I noticed that after it dries, stains are left behind. Seeking resolution, I contacted your warranty team, only to be met with dismissive and unacceptable responses. I was informed that these stains are considered normal wear and tear, and consequently, my claim was denied.

This experience has left me thoroughly disappointed in your customer support services. I have purchased products from various brands in the past, and I have never encountered such a dismissive and unsatisfactory response to a legitimate concern.

As a result of this poor experience, I must caution others against purchasing products from On. I expected better quality and support from your company, and unfortunately, I have been sorely disappointed.

I urge you to reconsider your stance on this matter and provide a satisfactory resolution to my issue. Your prompt attention to this matter would be greatly appreciated.

"Ridiculously wide tread pattern on…"

Ridiculously wide tread pattern on running shoes means large stones get ”trapped” in the sole all of the time - incredibly irritating.

Have literally thrown them away - useless!

"Habe 2 Paar Wanderschuhe bestellt"

Habe 2 Paar Wanderschuhe bestellt. 1 Paar wurde gutgeschrieben. Auf die andere Gutschrift warte ich nun seit 2 Wochen…
Ich habe mehrfach per Mail versucht den Missstand aufzuklären. Da kriegt man überhaupt keine Antwort. Heute telefoniert - da hieß es dann es kann bis zu 14 Werktage dauern bis auch das 2. Paar gutgeschrieben wird.
Hahaha - Schweizer Firma… da dauert halt alles etwas länger. Nur verkaufen können sie schnell.
Lächerlich diese Firma…

"Cambio -reso"

Sicuramente il prodotto è valido e con un bel design.Tuttavia il servizio e la comunicazione lascia desiderare. Ho ordinato il 22 marzo un paio Di Cloud 5, il mio numero 42,5 ma erano strette. Il giorno dopo l'arrivo, il 29 marzo le ho rispedite per il cambio numero.
Oggi siamo il 9 aprile e non ho ricevuto nessuna notizia in merito alla spedizione del cambio.
Essendo un prodotto di qualità e non economico, deve corrispondere un servizio equivalente.
Attendo a breve una risposta.
Renato Schettini

"OnCloud 'Expert Costomer Service' people aren't trustworhy"

Customer service person was great, truly. Than I have a response from some in her mind to be a competent person of name Diana (no surname) as an Customer Service Expert. What a load of bshit.

Quote:
Hello Filip,

Thank you very much for taking the time to complete the online form. We are sorry to hear about a defect in your Cloud 5 Waterproof M All Black UK 10.5 order R449337441. My name is Diana, and I am an expert of the claims team.

I was glad to review your claim. Unfortunately, this is not a case that is covered by the warranty, and therefore your application cannot be approved. The very strong wear of the sole profile indicates that the shoe was worn very often and with pleasure and has thus reached its service life. Of course, this is also reflected in other parts of the shoe. It would be wise to replace the shoe before you could hurt yourself.

The wear of a shoe can be very different. It depends, among other things, on the type of its use, the external conditions (such as the substrate), and the frequency or duration of wearing. And the weight as well as the running style and gait are also decisive factors.

Out of goodwill, I am happy to offer you a personal 30% voucher code to order a new shoe, limited editions.

Code: xxxxxxxx

This is valid until June 30, 2025, and only in our webshop redeemable.

What a nice treat.

My answer (qoute):

Diana,

Your expertise is way of acceptance or reasonable understanding of the issue. On what possible reason are you allowed to claim it. The product is a piece of design failure and it failed 'only' on both shoes at exactly the same place. If you are telling me that my heels are not good enough to perform in your perfectly design product I would feel deeply disrespected and offended by you. I will be more than obliged to share our conversation in public on any feedback websites including pictures of your product. If you think I won't, you are wrong. I was kind a happy with the customer service so far, but everything has it's end. You are an ignorant and pushing boundaries that are essential to keep good relationship between the shopper and the seller. It is a shame, that old OnCloud customer services habits are back, which is a disgrace.

With no respect to your attitude,

Filip.

"Fixed"

After a rocky start, on delivered the order.. And was generous and fixed the mistakes. Thanks to olivier!

"Waterproof Schuhe nicht dicht"

Hab mir diese Cloudrock Waterproof 2 M Black | Eclipse 7 im Dez 2023 gekauft. Beim Gehen durch nasses Gras bleiben die Füsse auf keinen Fall trocken.
Vielleicht 10 mal getragen.Absoluter Mist
Fehlkauf bei diesem Betrag.