"Ich bin gerade in Moskau"

Ich bin gerade in Moskau. Ein Tagesticket kostet stolze 3400 Rubel für Ausländer. Das sind über 36,- Euro.
Russen zahlen deutlich weniger. Das finde ich nicht in Ordnung.
Die gesamte Tour dauert nur 2 Stunden!
Das Geld für diese Tour kann man sich sparen.

"Still waiting for refund "

Boarded the Bus at London Eye on26/07/24. Immediately I heard the driver speaking via radio that roads were closed due to a demonstration.
We did travel a small part of the route but arrived back 1hr 30mins later after being stuck in traffic most of the time.
I asked the ticket seller for a refund but as an hour had expired he told me to contact customer services,which I did.
After two weeks I am still waiting for my refund.
I appreciate it's not the companies fault about the road closures, but I should never have been sold the tickets initially as they already knew roads were closed.

"Stiamo parlando di Siviglia"

Stiamo parlando di Siviglia. Autobus con clima non funzionante nella parte inferiore (perfetto con temperatura a 37°).
Dicono che il passaggio è ogni 20 min, MAI prima di 30 min. Alle fermate non ci sono cartelli. Non esiste un App che ti consenta di capire dove è e quando indicativamente potrebbe arrivare il prossimo bus.

"They added a refund refusal by having a…"

They added a refund refusal by having a starting spot on the tour, but without posting that in the emailed instructions. Refused to give a refund, but the buses were too full to get on. Terrible company and will never use them again.

"City Sightseeing Glasgow"

Wir wollten den City Sightseeing Bus in Glasgow nutzen. Erst im Bus erfuhren wir, dass mehrere Haltestellen nicht angefahren werden können. Obwohl wir online gebucht hatten, gab es dazu vorab keine Info. Den bei Buchung angegebenen Audioguide in mehreren Sprachen gab es nicht. Stattdessen gab es einen Livekommentar auf Englisch, der für die Kinder leider nicht zu verstehen war und keinen Audioguide. Als wir dann ausgestiegen waren und zurück in den Bus wollten, mussten wir ein paar Haltestellen weiter aussteigen und sollten in einen total überfüllten Bus wechseln. Wir haben den Bus dann verlassen und der nächste Bus fuhr dann fast leer los, weil vorher alle zusammengequetscht wurden.

"Servicio malo"

Utilizamos el servicio en Sevilla, el 29 de julio de 2024
El recorrido es bastante completo, pero los omnibuses no tenían techo en la parte alta, por lo que si querías ver todo claramente desde la altura tenias que ir al sol radiante con una temperatura de 38 grados Celsius. Deberían tener omnibuses con techo superior para estos días de verano.
El otro problema grave que tuvimos fue que el coche matricula 5097 CVZ,(chofer numero 227) hoy 29/7 a las 7.20pm no paro como corresponde en la parada 14 de la Plaza de Armas, por lo que no vio que estábamos ahi esperando para subir y a pesar de los gritos nuestros para que parara siguió de largo, por lo que pasamos una situación muy frustrante. Queremos denunciar la falta profesionalismo y empatía del chofer de referencia.

"Misleading company - no refunds and no customer service "

We ordered tickets online worth €83 for the service in Madrid. 2 adults and 3 children in the high temperatures. The service did not turn up at the stop even though while we waited another tour bus company had 3 buses pass by. I cancelled and now 10 days later there is no option to get my refund. I never used the service. The website is misleading customers by promoting free cancellation and flexible vouchers valid for 12 months. This is false advertising.
Do not use this service in Madrid.

"Unable to download ticket. Please initiate refund."

I purchased ticket from City Sightseeing. When I went to the hop on hop bus. They didn't find my ticket and I was unable to download the ticket from my email also.Again I have to buy tickets directly to complete my tour.
I raised cancellation request which is not yet approve. So far I didn't get any response from customer service. There is no phone number mentioned so I can call to team.please help to get refund.

"Tickets didn’t arrive and no response to refund request"

I booked tickets for the Hanoi bus tour at 10am having been led to believe I can download them and will also receive them by email immediately. Neither of these things happened and after chasing I eventually received them at 3pm, far too late to actually use them that day and we were leaving at 9am the next day. I have contacted the company twice to request a refund and have had no response at all.

"Lack of Russian Language"

Lack of Russian Language. What kind of a populist move is it? I am very glad that there are audio tracks for Ukrainian language!! But you cannot just ban Russian language if you do not agree with its government. Please do not forget how many countries speak Russian apart from Russia: Lithuania, Latvia, Belarus, Georgia, Armenia, Kazakhstan and many others. By removing Russian language you effectively restrict millions of tourists, especially elder population, from accessing your tour, just because your company wanted to follow the latest trend.

On top of that the quality of the audio tour is very poor. You can barely hear it and there is not so much information. 90% of it is just music