"Budapest"

Budapest, bus transferred us from an open top to a closed top on the hottest day (35 degrees), then left a full load of passengers for 10 minutes with no air conditioning whilst the driver took a break, constantly asked if air conditioning could be put on and told no, everyone on board absolutely baking. Not a great deal of care shown to customers at all, will never use again in Budapest

"Auf keinen Fall dort buchen!"

Auf keinen Fall dort buchen!
Wir haben die Tour durch Lissabon gebucht und es hat von Anfang an nicht gepasst.
- Die Haltestellen werden nicht - wie auf der Website - angefahren.
- Bei den Haltestellen herrscht absolutes Chaos, weil keiner sagen kann, welcher der richtige Bus ist (nicht einmal die Guides vor Ort)
- Das Einsteigen dauert ewig, weil der Busfahrer nicht nur die Tickets scannt, sondern auch die Buchungsnummer abschreiben muss.
- Die Audio-Guides waren offensichtlich defekt, da die Infos immer mitten unter dem Satz abgebrochen sind.
- Nach 40 Minuten Wartezeit bei einer Station kam zwar ein Bus und ließ Leute aussteigen, aber niemanden mehr wieder einsteigen. Auf den nächsten Bus zu warten, hätte zu lange gedauert - schließlich sind die Frequenzen extrem schlecht.
- Bei meiner Beschwerde im Nachhinein direkt bei City Sightseeing wollte man zwar meine negativen Erfahrungen wissen, aber niemand hat sich entschuldigt. Stattdessen hat man mir lächerliche EUR 11,- rücküberwiesen.
Offensichtlich ist Kundenservice kein wirkliches Thema für dieses Unternehmen!

"Eigentlich eine schöne Tour"

Eigentlich eine schöne Tour, wenn der Busfahrer auch alle Haltestellen anfahren würde. In unserem Falle hatte er nach dem Ende der Tour den Ausgangspunkt nicht wieder angefahren. Sehr ärgerlich. So mussten wir uns noch eine Runde antuen.

"Woah - left high and dry"

Woah. Yesterday our family travelled to York (UK) for a day trip, and planned using City Sightseeing "hop on, hop off" bus tour to see the city (we have used such a service in other cities successfully). The advert indicated 15 minutely bus departures, but being June they explained (after we'd purchased the ticket) the departures would be 30 minutely. After lunch, without notification, the service suddenly stopped, leaving us with two children and several other customers stranded at their bus stop. In fact there was a sign with schedule at the stop indicating rides should continue for several more hours. After a long wait we paid for travel back to the train station, missing several of the sights we planned to see. Hopeless!

"Sightseeing in Edinburgh"

Sightseeing in Edinburgh. Frequent busses. Affordable prices and unique customer service. Really had a good time using your busses. And the personal is very friendly and helpful.
These guys and girls really needs an appraisal.

"Bella iniziativa da migliorare ! "

Nell insieme l’idea è molto carina e utile, purtroppo nel tour a Roma abbiamo riscontrato un paio di problemi,primo : 1 pullman su 3 funzionava la guida con le cuffie, in più pagato biglietto intero che doveva andare dalle 8 alle 19, e dopo la prima fermata ci dicono che alcune fermate (3 di esse ,e ovviamente quelle nel centro , quindi Colosseo ecc) alle 14,30 avrebbero smesso di funzionare, secondo me x correttezza ,
1 ) si dice prima di acquista i biglietti, in modo che posso decidere cosa fare
2) visto che offri mezzo servizio fai pagare mezzo importo !
Per il resto anche il personale alle fermate e gli operatori sul pullman li ho trovati molto gentile e disponibile

"Dreadful customer service "

Dreadful customer service
We booked a bus after being assured it had disabled access, however the driver said there wasn’t so had to push and pull my friend onto the bus, we didn’t get off because getting back on would be so difficult and painful
However at the end of the trip I noticed a pull down step at the back which seemed to surprise the driver, of course made it easy to get off, but our trip was spoilt as we didn’t get off to see the beautiful sights due to the trauma of getting on
Wouldn’t use them again and if I could give a minus star I would

"Geboekt in Sevilla...3 bussen rijden er…"

Geboekt in Sevilla...3 bussen rijden er rond. Dag 1: 1 uur wachten op een bus, deze was volzet, mogen wachten op bus 2...staand 4 haltes verder moeten rijden. Dan pas een zitplaats. Dag 2: de halte waar we stonden te wachten (torre de los perdigones) was blijkbaar gecancelled. Dit pas te weten gekomen door te bellen naar het info nummer. Gevolg, een half uur stappen naar de volgende halte! Nooit, nooit meer. Gebruik uber of een taxi om ter plaatse te komen. Veel sneller en goedkoper!!!!

"Horrible experience! It is a Scam!!"

My recent experience with your service has been nothing short of a total disaster. Extremely disappointing to their services.
After purchasing a ticket for Portugal city-sightseeing online and attempting to use it promptly, I found myself unable to board any of the buses despite waiting for over an hour or two. The frequency of the buses is minimal, the buses themselves are small, and they are consistently full. It's evident that they are unable to fulfill its promises.
Upon realizing the difficulty in utilizing the ticket, I decided to cancel. However, I was informed that my cancellation request was rejected due to their 24-hour cancellation policy. This policy is incredibly unfair to consumers, as it penalizes us for circumstances beyond their control and holds then 0 accountability for its poor services.
As someone residing in Singapore, it is not feasible for me to travel to Europe annually. Yet, the company expects customers to utilize their tickets within a year, disregarding the fact that it may not be possible for everyone.
Furthermore, I reached out via email seeking alternative resolution e.g change this ticket for simple price ticket in other countries I am going to visit, but my communication was ignored. This lack of response further adds to the frustration and disappointment I have experienced with them.
I love to warn all of you to stay away from their services because this is a total scam!😡😡😡😡

"Pessimo servizio"

Pessimo servizio. Tour insoddisfacente, nessuna attenzione per i clienti. Nel tour di Monreale, nonostante piovesse a dirotto, hanno portato i clienti con autobus completamente aperto e senza protezioni per la pioggia. Nessuna cura da parte del personale presente sull'autobus. Risultato....una bella influenza, e quindi vacanza rovinata. I tour in citta inutili e privi di interesse culturale.