"PRODUCT NOT WORKING, POOR CS"

Spent about $4000 on the M6K, only to set it up and it not work properly. I have since found out there was a issue with there vendor and flow divider issues. I have tried multiple times to get a resolution with customer service but they put a ticket in and say someone will call back later that day and no call. Today I have had it, I was hung up on by a rep then called back to get Simon. I asked for a manager, he said they are not available and when I kept demanding to speak to one so I could get a resolution he also hung up on me. I am now one unhappy customer to say the least and next step is a lawyer and the BBB.

"MaxJax M6K BendPak Lift Failure"

I was excited to finally be able to have a car lift in my own garage. I did a lot of research and decided that the Bendpak MaxJax M6K would be the perfect lift for my needs. There was a black Friday discount of $300 that was about to expire so I pulled the trigger on a buying the lift as a Christmas present to myself. I don't have a forklift but I do have a pallet jack, so I also paid an extra $95 to have it come on a truck with a lift gate. The order was placed, the website says it should be about 7-10 days and they would call me for delivery. I waited...

Eight days had past and the website still said "Processing" on my order and I had no calls or emails from MaxJax. I called MaxJax (bendpak) and was informed that they were actually still in production and they were not ready to ship. I let her know their website where I placed the order did not indicate anything about this being a Pre-order or Delayed Shipping or Out of Stock.

When will is ship? I was put on hold, when the person returned she said, she didn't know and they would have someone contact me. I asked them to contact me that day with an update on the delivery.

In about an hour, I received a call from MaxJax. The Very First Thing this person says is that she is calling me to tell me she needs to collect more fees!! What?!
Nothing about my order status, just give us more money!
This new fee was for another $70 because my address is a residence. (I live right off several large commercial blvds in my city) I told her I am not paying anything more until I know WHEN this will arrive. She said based on current production it would arrive in about a month. I asked her when they had planned to notify me of this, as it seems that I had to prod them to find out. She said that I was actually on her list to call today. That seems convenient since I had just called to inquire and she lead this call with I need to collect more money from you. Not sorry about the miscommunication or sorry about the delayed shipping, nothing at all about shipping.

I feel like this practice of hiding REAL lead times, not communicating with the customer, and just plain nickel and diming for their "free" delivery is too much.

I could wait for the delivery and I certainly could afford another $70 on top of the close to $4000 I have already paid. But without trust and communication, I am choosing to take my business elsewhere. I have requested a refund, I was told that would arrive in 7-10 days as well. I guess, Ill find out how accurate that is too.

"I'm a 71 year old geezer who has worked…"

I'm a 71 year old geezer who has worked on cars since I was a kid. My 31 year old son helped with the initial set up but I relocated one of the posts by myself to give me two width options.
This thing is great. Follow the instructions, use as directed and you'll be happy with the results.
The only thing that I would improve are the pads. It would be nice if they were adjustable with threaded height adjusters. I work on a variety of old relics that don't necessarily have level lift points.

"Great customer service"

I was impressed by the sturdy construction of the lift, feels very solid. They have been very responsive to all my questions. I had a very slow hydraulic drip leak at a threaded connection, and they immediately sent me new parts. I don't believe the leak had anything to do with the quality of the system, and after I switched the quick disconnect between the hoses it went away. I have left the car on the lift for two weeks and there is no sign of a leak anymore. Very happy with the product.

"Cylinder Leak on first time use"

I bought a MaxJax lift, had it professionally installed by a local company recommended by Bendpak. The first time I used the lift started leaking. I had the installer check it out and he said it was a cylinder leak. Had a hassle getting a new cylinder. They informed me that I would have to pay for the cylinder installation They said that their warranty only covers replacement parts. Never recieved any warranty information at purchase or after. I ask if this lift was made in China, and the answer from a agent was "it probable was" Can you say Junk!

"Wish I actually got the item I payed for, took my money and didn't say a word"

I placed an order for for this lift on January 18th because there was a 10% off sale from lowe's and it showed an expected delivery date of late january. I wait for 2 months for this lift with no updates from lowe's or maxjax until I call lowe's customer support march 16th to find out what the status of my order is. The lowes customer service rep calls maxjax directly and tells me that Maxjax cancelled my order on January 21st, 3 days after I placed my order which was also right after the sale ended on this item even though I never received any notification or email from either them or lowe's. They also said maxjax claims to have sent an email to me confirming the cancellation which was a lie. Why would a 3rd party vendor bypass the seller and contact the buyer directly about their order? The order still showed as in process through the lowes website.

They tell me that my only 2 options are to cancel the order and get my money back or to cancel and reorder it so I would lose the sale price and have to wait another 2 months to actually receive the lift. For an issue that wasn't brought to light for me and I had no control over lowe's and maxjax both were unwilling to honor my purchase at the sale price or provide the product I paid for even though they had my money for months and were willing to keep it forever until I had to call to find out I would never receive the item I purchased. Terrible communication and customer service from both lowe's and maxjax, taking their mistakes and passing them onto the customer. At the end of the day I wasted 2 months waiting for something I'd never get and would've lost my money, DO NOT give them your business!

"I bought the max jax less than a year…"

I bought the max jax less than a year ago and couldn't be happier . I ran into a small issue with the matted post and called the company and spoke with Joseph. Joseph went above and beyond in resolving my issue by sending me two new glossy posts because some of matted ones where having issues getting stuck. I was very impressed by the customer service I was receiving and not to mention I didn’t have to pay anything or return anything. So for those of you that are thinking of getting a max jax it the best lift for your garage that you can get hands down. Also, forgot to mention, Joseph went ahead and sent me a free 8 gallon oil drain. Thanks Joseph and thanks max jax for the great customer service.

"one of the quick disconnect was…"

one of the quick disconnect was leaking,I called and they sent a replacement,also after raising the lift it would slowly start to come down on its own,I found a little piece of metal in the valve that was next to the let down button.I cleaned the valve out with air and it fixed the problem.Other than that I like the lift and it works well now.

"Perfect !!"

Perfect !!! My Max Jax lift arrived and I just finished installing and adjusting it. I looked at other lifts but this was perfect for me and my garage. Thank you so much for such a quality lift.
I just ordered additional fasteners for other locations and the oil drain caddy.
Thank you again,
Rick

"The delivery process leaves a little…"

The delivery process leaves a little bit to be desired my driveway has a moderate grade up and because of this my delivery was left at the end of the driveway and partially on the sidewalk. This required me to un pack on my sidewalk and move each piece up to my garage myself up the same grade the driver was unwilling to drive up. Also I ordered the motorcycle attachment and that did not come with my order.