"…Good Experience "

The procedure for replacing a damaged Hozelock hose was a bit involved but understandable considering the amount of false warranty claims they must receive.
Ebony, my contact by mail advisor explained what I needed to do and it was dealt with professionally

"Understood the problem and resolved it…"

Understood the problem and resolved it quickly,very happy with the customer rep who pick my issue up.

"Replacing a faulty product"

After explaining my problem the Customer Service Advisor agreed to provide a replacement for the faulty unit. After providing some more details of purchase, one was sent out and arrived within a few days. It was the least stressful encounter with customer service I have ever encountered. Thank you.

"Disappointing to begin with……,.,,,"

I placed an Order with Hozelock, which, after 8 Working Days had still not been delivered. It continued to check on “My Account” on their Website and the status of the order was always showing “Processing” ???
I complained to Hozelock and they apologised and promised to send me a “Replacement “ without delay. The “Replacement” item was delivered in 3 days!!
Was the original lost in the Post? Did they not despatch the item in the first place? Was the Order still in the “Processing” stage?
I will never know, but credit to “Angel” in Customer Service who handled my enquiry promptly and efficiently.

"Amazing service from Hozelock "

Amazing customer service from Hozelock over replacing a broken auto reel hose unit. it was around 3 years old when it failed but I couldn't find the receipt. Even so, Hozelock agreed to replace it and it was delivered two days after they committed to send a new one. A breath of fresh air in terms of customer service! If only other companies could follow Hozelock's example...

"Excellent customer service for a warranty replacement. "

Asked for a retractable hosepipe to be replaced under the extended warranty, but did not have the original receipt. Contact staff could not have been more helpful. Asked for a photo of the serial number, then asked me to cut the hose and send a photo. Replacement was supplied within a week or so of the request.

"Four-yr old expanding hose sprang a…"

Four-yr old expanding hose sprang a leak. I had the receipt and guarantee details so raised a claim. Heard back very quickly the same day from Ebony in the Customer Service team who arranged for a replacement to be sent to me. Parcel duly arrived three days later.

First class service! Well done Hozelock and especially Ebony!

"Excellent Service"

My Hozelock Superhoze sprung a leak - as it was still covered by the 5yr guarantee I emailed Hozelock, to which Ebony responded very quickly and after I emailed a copy of my receipt, guarantee registration number and a photo of the hose as it was leaking I received an email stating that a new hose was on its way to me. This was all done within 24 hrs - Excellent service - thank you Ebony, Customer Service Team, Hozelock.

"I bought a simple hose reel"

I bought a simple hose reel. So why do I have to insert springs, cut hose, attach connecters? I'm a disabled single woman OAP and absolutely sick of having to make everything before I can use it? Is nothing ever ready to use these days? Why should I give these companies more profit for putting basic items together for them.
Won't be buying Hozelock again because of it.

"Excellent customer support "

I always use Hozelock products as I am impressed with the brand.
I had a problem with my retractable hose and I returned this to the store from where it was purchased ,as per the warranty details, the store were uncooperative so I contacted customer services at Hozelock.
My issue was dealt with promptly and with excellent customer service.
I would highly recommend this brand for the products provided and their customer care