"My leaky Tuffhoze hosewas replaced "

My Tuffhoze hose sprang a leak after only 3 years moderate usage. I complained and, after I sent a video of the leak and a proof of purchase, they immediately sent a replacement hose.

"Had an issue with an item I received as…"

Had an issue with an item I received as a gift. Hozelock resolved this quickly, with no issues at all
Great customer service from Ross in particular 👍

"Very poor quality and design"

Bought the 2 in 1 hose a while back. Extremely poor quality hose, keeps kinking and catches on anything in its way, can't pull it around corners, won't retract unless directly in front of reel which does not help if the garden is at an angle to the tap, very stiff rewind control, overall better spending more and getting one that works properly. This one is hard work, next time i'll buy an auto rewind one with angled reel instead from someone else.

"Bioforce 28000 filter..."

Bioforce 28000 filter...
An expensive investment. You cannot get spare parts for the area around the handle and the filter becomes leaky after about 3 years due to the large gasket. It can be changed, but afterwards the tightening becomes "tired" and then you are just wide. So don't buy this model. Incidentally, I have had a smaller hozelock model and it was no better.

"Great customer service "

Had problem with my pond pump under warranty and reply and replacement sent very quickly!
Well done Charlie for sorting it out @

"Great customer service"

Great customer service, now let’s see what the buying experience is like!

"Claim under guarantee met with no fuss after 3 years"

I had a pond filter system driven by a Hozelock Aquaforce pump, almost 3 years old but still under guarantee when it began to keep tripping out. I sent a report to Hozelock with serial numbers etc and much to my surprise they sent me a new motor without further ado. Possibly the first time in my (long) life a guarantee was acted upon with no quibbles.

"I had a fault on a hose"

I had a fault on a hose,
I contacted Hozelock, they replied the next day, offering advice on the issue,
I was able to replace my hose in a few days,
Excellent communication and aftercare

"Superb customer service"

Superb customer service. Contacted Hozelock on the 2nd June as the superhose I purchased just over 2 years ago was faulty. Ebony as part of the team replied, couple of further emails sending proof of purchase & video of the fault a new replacement hose was arranged to be sent. Arrived on the 8th June. Under a week to resolve the issue so 5 stars to the customer services team & Ebony who was my point of contact.
I do though have to raise concerns of the quality of these hoses only lasting 2 years, I note other customers appear to have similar problems with them, perhaps the Hozelock design team need to look into this.

"My Auto Reel hose would not lock "

My Auto Reel hose would not lock (it wasn't new). Went through a few emails with Hozelock customer services who verified it was faulty and confirmed that they would send me a replacement. Very good customer service.