"Assistenza inesistente"

Assistenza inesistente. I prodotti sono buoni ma se avete bisogno di assistenza o di un pezzo di ricambio incominciano i problemi. Nel mio caso la necessità è quella di trovare un ricambio per un avvolgitubo a cassetta. Dalla sede centrale in Inghilterra rispondono di contattare l'agente locale all'indirizzo internet del sito italiano perché loro non spediscono in Italia. Qui, alla voce contattaci, si apre un form per inviare la mail. Dopo tre mail, una delle quali inviata direttamente all'indirizzo venditeitalia, nessuna risposta.
Inoltre il sito internet alla voce ricerca di un rivenditore non funziona.
Quindi lasciate ogni speranza in caso di necessità e tanti complimenti a Hozelock per la professionalità.

"Excellent customer service regarding a…"

Excellent customer service regarding a 2 year old multi headed spray gun that stopped working as it should.
Quick to respond to emails and quick to action. Replacement in the post. Thank you Hozelock

"Tuffhoze great hose and excellent customer service to resolve issue "

I bought a Tuffhoze at a garden show. Very impressed with the quality. After 2 years one of the connectors became unreliable. I contacted customer services and Lucy sent me a replacement connector after confirming the specific parts and copy of proof of purchase. Hose back to full working order. I am completely satisfied with the hose and how my issue was dealt with. Thank you Lucy.

"I’d just like to send a massive thank…"

I’d just like to send a massive thank you to Lucy for organising a replacement hoze for me, and for the swift way she dealt with my query, Thank you Lucy, your a credit to hozelock , I hope they appreciate you👌👌👍👍

"Customer service "

Customer service has been exceptional can't fault in the slightest a few emails and problem was resolved well done hoselock

"Excellent customer service with Angela"

Excellent customer service with Angel, very fast response and resolved my issue with my hose
Thanks so much
⭐️⭐️⭐️⭐️⭐️

"Excellent customer service from Ebony"

Excellent customer service from Ebony. Hozelock honoured the product warranty without any hassle. Worth purchasing a hozelock product.

"Excellent customer service"

Excellent customer service.
Very quick response when I reported a fault with my pond pump.After asking a few simple questions they sent out a new pump. I was delighted to find a company who still provide prompt and courteous customer service and who honour their guarantee which is unfortunately rare these days. I cannot recommend Hozelock highly enough.

"Hozereel warranty on autoreel"

Response to a warranty claim was quick, clear and user friendly. A 5 year warranty on a product is unusual but after working well for 4 years it failed. The product was replaced after proof by photos but all very simple.
Hozelock tend to make the most useable and robust products and I would recommend without hesitation

"No quibble replacement. "

Bought a hose pipe a year ago, unfortunately burst. Within warranty, hosepipe was replaced without question.