"You may lose more than the purchase price"

I made a parts order for around $1,000 including shipping. Toolots lost it for over a month. Multiple calls and emails to shippers and Toolots were fruitless, Toolots never once responded. With about 20 calls, I got a human at Toolots once. Now a shipper is coming after me for $55 per day storage for the shipment due to collect freight charges since Toolots didn't pay them, and didn't answer their calls for weeks. It's hard to say how bad this basic order is going to get before it is over with. I'm currently on a call with Toolots with their typical 'open line, background noise'. Call them and try to get in touch with someone in order status or returns, you'll see.
Edit: Toolots is bankrupt, court information is publicly available via a google search

"Horrible ordered more than a week ago"

Horrible ordered more than a week ago, product never shipped yet.

"Really good company they did great…"

Really good company they did great service and good equipment!!!

"So far not happy "

Money transaction was quick and easy. Still waiting on email confirmation with proof of purchase and delivery info.
Also I stated my urgency on needing this shipped quickly since I have customers waiting on product from me and can not be completed without the new lathe. Ordered on Monday was charged in full on Monday and now it's Friday still no email or any info letting me know what is going on.
Feeling like I should've purchased from Little machine shop also in California. Received my last order from them in 4 days.
Hoping this review will trigger some sort of response since customer service is the most important part of being in and staying in business

"grSatisfied eat product for the money"

great product for the money

"Need a more realistic ETA. I have been waiting almost 2 weeks for tracking anc shipping date. Still have not received an update. Let us know a honest ETA. it. "

The Sales team are hard to work with they can never give you a clear ETA. I ordered a product and was told they would get shipped as soon as possible my client needs them. I am discouraged it has almost been 2 weeks since we ordered the product. When I call they can't provide any information. Not too reliable the sales team.
Better communication between buyers and or operations and Sales Team. Please explain.

"Great "

On time fest shipments best price

"No Idea when or if I'll get what I ordered"

Ordered a part 2 weeks ago. Just called to check on its status, as I still haven't received any shipping details, and was told its a drop ship item and I should get an email from whoever is sending the item. So got no real information about my order and I'm not sure when or if it's going to be delivered.

"received my order and was very pleased"

received my order and was very pleased

"Tough Website Experience"

Got Everything I need completely fine and quick. But no email with a cc receipt and the password reset function will not work (times out instantly) to let me sign into my account. Not answering calls right now either... Sales answered the call. Good phone service