"I called because the ink we had ordered…"

I called because the ink we had ordered had not delivered. I call to inquire and spoke with daniel Duke...he hung up on me because he ccused me of usung the Lord's Name in vain..of which I did not. Please listen to the recording. WE do a lot of shipping it was ovious that the shippment did not ship. WE also requested FedEx because we know that they will deliver over the weekend. Mr. Duke gave some story that didn't not make sense. It seeems that he makes up things as the conversation goes on.

"they answered the phone"

they answered the phone

"Never got my part I ordered did get a…"

Never got my part I ordered didn't get a tracking number or nothing plus when I emailed them to see if I could get a refund you guys won't respond so very disappointed

"No emails up to this point regarding my order"

In spite of one of the Cust Svc reps telling me she saw an email sent to me confirming my order, I never received ANY email from you all confirming the order, or any status of the order thereafter.

I still do NOT know what the status of my order is.

But interestingly, I happened to get the survey email.
Hmmm. So, obviously you all have my correct email address, but I don't get any emails regarding my order.
:(

9 hours after their reply, I still get nothing. So, I've got to wonder how much are they really looking into this.

A week after placing my order, and nothing.

They lost me as a customer. I won't be ordering from them ever again!!

Due to their failure to reach out to me regarding this matter, I have been forced to contact my credit card bank to dispute the charges.

I also went to the website for the Better Business Bureau.
It turns out this company has an 'F' (poor) rating with the BBB. I guess they've racked up enough complaints to get their negative rating.

"Don't know how to reply to a review…"

Don't know how to reply to a review response but I have sent over a dozen emails to toolots.com and got no response to Order # 100268883
I had to pay out of pocket to a third party vendor to repair my brand new unit.
Don't ever buy from this company !!

"Bad experience "

I ordered in stock item on March 18, it is March 27 and still has not been shipped.
I emailed asking the status of my order and nobody got back to me.
I had to call several times today to get someone on the phone and she did not give me an update on my order either. I am still waiting

"I had a great experiance with Toolots"

I had a great experiance with Toolots
Amazing price for a very good quality cooler.
I have already recommended your website to
m friends

"Liked the speed of shipping and the…"

Liked the speed of shipping and the look of good Quality annular cutters. The problem is you sent the wrong size cutter.

"In all fairness to the company after a…"

In all fairness to the company after a frustrating time trying to find where my item was. It arrived today. I'm glad to say I got what I payed for. I upped the rating to a 3.

"no answer from customer service"

tracking number was wrong. sent 2 e-mails for the proper tracking number. 1 week later - still got no reply. still have not received product.