"The ordering and installation process…"

The ordering and installation process has been faultless, good communication from internetty, nice tidy installation.
All good, many thanks.

"Really helpful customer service"

I was having some issues connecting to the internet via a VPN so called customer services and spoke to Sarah. She was really helpful and identified an issue with the VPN and suggested connecting to the router, she even got an engineer to drop by with a cable as I didn't have one. This fixed my connection issues so cheers Sarah for going the extra mile. You're a star!

"Quick installation and staff always…"

Quick installation and staff always polite and helpful. Internet is so much better than my other provider and they are local

"What a brilliant firm."

What a brilliant firm.
From start of chatting to Brady to full installation the whole process was brilliant.
Well done to the whole team.

"Brilliant Customer Service"

Customer service was fantastic from Brady and Sarah at Internetty, who both went out of the way to help and resolve all the issues I was having from the start of January to the end of January, where I am now completely set up as a new customer. These guys really care about their customers and get a big thank you from me, they were constantly in touch by phone and email daily until I was connected and I would highly recommend them.

Internetty were only let down by OFNL contractors which was out of there control and Brady is on the war path demanding answers from this.

Very customer orientated.

"I recently joined InternetTY"

I recently joined InternetTY, and I couldn’t be more pleased with my experience! From start to finish, the process was seamless, thanks to the exceptional service provided by Imogen on the chat and Sarah over the phone. Both were incredibly helpful, friendly, and made everything so easy and enjoyable.

InternetTY’s commitment to customer satisfaction is evident. Their message—“Your satisfaction and feedback are of the utmost importance to us. We want to ensure that your experience with InternetTY is nothing short of exceptional.”—truly resonates with the level of service they provide.

The broadband itself is fast, reliable, and has completely exceeded my expectations. I feel confident I’ve made the right choice. Thank you, to the team, for making this such a positive experience! Highly recommended.

"Sarah White was superbly helpful in…"

Sarah White was superbly helpful in arranging my upgrade.
Very friendly service, everything explained in good detail and a pleasure to deal with.
One of the better internet providers.

"Great Customer Service be aware of CG-NAT"

I've recently moved from one OFNL ISP to InternetTY and have so far been impressed with their support.

The initial connection happened exactly as planned, i.e. my current provider ceased service at midnight on the switchover day and, shortly afterwards, Internetty activated with barely any break in service (~30-45 minutes)

The only negative I would have is that by default they employ Carrier Grade NAT (CG-NAT). This won't matter for many, perhaps even most, people but if you run a service/need to allow remote connections on your home network or rely on long lived connections (e.g. you use SSH to connect to remote servers) then it may cause issues. The use of CG-NAT is noted in the Terms and Conditions but isn't necessarily obvious. It also wasn't something I had experienced previously so I wasn't aware of the potential for issues or that it was something to watch out for.

That being said, I have not deducted any stars for this as their static IP option solves this issue and is reasonably priced. Once I realised I had an issue I raised a support ticket and within a few hours "Brady W" had been in touch and switched me to a static IP.

Everything has been perfect since then!

"Great company to deal with"

Great company to deal with! The people in the office, the installers, their after-sales, nothing was too much trouble, thoroughly recommend! And on top of that, we now have a much faster internet delivery!

"Absolutely fantastic service and team!"

Absolutely fantastic service and team! I found out about internetTY by chance having Googled them after seeing their vans and peaking my curiosity.
I've been fortunate to have had a great experience with members of the team including, Sam online web chat, James our installer and Sarah on the phone, all of which were a pleasure to talk to. Down to earth, professional and helpful. I am fortunate enough that I have a basic understanding of the technical side of things but I imagine someone who isn't that tech minded couldn't could not be in better hands, everything throughout the process has been explained clearly and thoughtfully and the service itself has been a night and day day improvement over my previous BT broadband. I'm a heavy internet user and my speeds have increased from my BT broadband speed of 50-70mbps download to internetTY 330-450 Mbps typical.

I appreciate they are a small team and as such not everyone will have the fortune of being able to call themselves a customer but should InternetTY move into your area I would highly recommend you making that phone call if you've ever had to deal with BT, Talk Talk and the like, endlessly going around in circles on tech support and customer services calls.

P.S I'm not being paid for this review I just wanted to show my support and thanks to the individuals I've had the pleasure of talking with. Thanks again!