"Very poor technical service "

Very poor technical service when something goes wrong and it is not brilliant when it is working.
They were never brilliant but since the takeover it has got even worse. Only communicate when they want money! I advise you to look elsewhere

"again no internet!"

Again no internet! If it is not too late do not sign any contract with them!

"Fantastic service prior to being swallowed up."

Prior to its take over by another "customers don't matter Spanish conglomerate' Telitec was a worthy five star. I was with them for over eight years with excellent service and only lasted three months after the take-over. So sad that these efficient caring companies get soaked up by 'customers come second' companies and they just don't learn - unlike the rest of EU, In Spain, the bigger they are the the worse they are

"Telitec sans hésiter !"

Je cherchais une connexion fiable, rapide pour teletravailler. Je me suis renseignée autour de moi et ai contacté les différents fournisseurs. C'est Telitec qui m'a proposé la meilleure offre fibre pour la puissance (1000/1000) et le prix. De plus j'ai eu des échanges très réactifs et constructifs avec Holly (merci Holly !), en français, en anglais aussi. L'installation a été faite très très rapidement et proprement. Internet fonctionne à merveille fluide et rapide dans toute la maison 👍. Un sav efficace également, une question = la réponse dans l'heure. Bravo Telitec ! je suis ravie et vous recommande !

"Very poor service after 10 the download…"

Very poor service after 10 the download is very slow and am unable to watch the ip TV No back up after a number of Emails sent we have had no reply

"Spot on."

From my first contact with Holly everything has been first class.
The fitters arrived when they was booked to and the guys did a really good clean installation.
I had a small problem with my cctv and the technical team sorted in 5 mins.
All in all very pleased well done Telitec keep it up.

"Customer service DOES NOT EXIST!"

Absolutely USELESS. I phoned the Telitec offices in Alicante in June 2023 and the phone was NEVER answered. I left a voice message which was NEVER responded to. So I sent e-mails and eventually managed to arrange for Fibre to be installed in my holiday home in Spain. I paid the €25 deposit and asked for installtion on 11th October.
A change of curcumstance meant we were due to arrive in Spain earlier than expected so to try to get the installation done a day earlier I tried phoning back on 4th September numerous times to give them plenty of notice. But YET AGAIN the phone was not answered, so YET AGAIN I left a voice message that YET AGAIN, no one responded to. So I e-mailed asking if I could get the installtion done a day earlier but if not could they please confirm that it would be done 11th October. I got a fob off response saying they would install when they could with no date. I needed to confirm an installation date as we are getting Solar Panels installed on 11th october and they need internet access to complete the install. I went to great trouble to explain all of this Telitec and I was promised that they would arrange a fixed installation date on 10th or 11th October and get back to me - but - NO SURPRISE, they did not bother and made up yet more excuses when I contacted them again. The lack of customer service was RIDICULOUS so I cancelled the install - but they kept the €25 deposit to add insult to injury. HOWEVER - the company I have found to do the install instead charge NOTHING to do so, saving me €120 that Telitec wanted AND they have an offer of the first 4 months for €5.90 per month instead of the usual €25.90 which saves me another €80!! Then a final bonus - because we have a holiday home we can "turn off" Fibre when we are back in the UK and pay just €3 per month instead fo €25.90 per month, which Telitec do not offer!! What a RESULT and all thanks to Teleitec being so terrible and useless!

"We’ve had a great experience so far"

We’ve had a great experience with Telitec so far.

First, Julie was really helpful in setting out the package options which were competitively priced and also included free installation - only a 20€ non-returnable admin fee if we couldn’t/didn’t go ahead for any reason.

Getting fibre into the house was hard due to the construction but the installation team really persisted and got the cabling in underground, and so it was very neat, and got it all up and running.

Finally, I needed technical support to get a couple of extenders set up so I texted the support number and they called me straight back and were really helpful until I got it sorted.

So overall, a great experience so far :-).

"Professional installation and placed…"

Professional installation and placed the cable to our requirements - Excellent
service. Internet speed is an acceptable 50; I suggest that Marketing should be more realistic with download speeds and not just publicise the maximum download speeds which are in "fairyland".

"Great Experience"

Great Experience
Serious trustable.
Efficient service and support