"Excellent support"

Hello, since I called your support services I received the friendliest and most helpful support from your staff in a long time. From organizing the delivery to setting up the new router, the problem was solved within 48 hours. Many thanks and best wishes to the two very helpful gentlemen who, highly competently and with a lot of patience, managed to guide me through it all on the telephone.

"Excellent help from Roman"

Excellent help from Roman. Super helpen. Thanks

"Telitec Moraira just installed 5G wifi…"

Telitec Moraira just installed 5G wifi to my home. The engineers were polite and helpful and spent time with us discussing the best routing position of the new cable. It's a really neat job and after suffering a 2mB download speed and terrible Telefonica service to the landline for years, we now have a proper connection to the outside world. Really pleased. Thanks Telitec. Definitely 5 stars.

"Sehr guter Service"

Have had a problem with my internet speed -the technical service was prompt and effective

"Really helpful company and would…"

Really helpful company and would recommend.

"I had a problem as my printer did not…"

I had a problem as my printer did not work on my new Telitec connection. I tried in vain to get a solution from Hewlett Packard and contacted Telitec to see if they had an answer. Within 2 hours their engineer, Martin phoned me, talked me through the steps to take and I am now reconnected with my printer. Well done Martin! Well done Telitec. Gracias!

"Don't use Telitec"

Don't use Telitec. They are very keen on getting you as a paying customer but when you are hooked on their contract, there is very little sympathy or customer support if your situation changes. After waiting a month for the installation (which was ok) and paying for the installation we had a working internet, but after 6 month into the contract, due to family issues we had to move back to Portugal in the middle of the COVID pandemic. I left my router at the office and told them what happened and asked for the final invoice. Luc from customer support got back in an email and told me he spoke with the administration department and gave me an amount of €36. Then they got back to me and demanded €368 and said I should be happy I didn't have to pay the installation fee of €100 too (which I already had paid at the installation). As this isn't enough, after one more week they sent me another invoice of €399 with an extra month of fibre services even though I don't have a router anymore.

Whatever you do, don't go with Telitec, they will suck you dry and are only after your money. There are others on the market with more heart and understanding.

"Fibre Optic installed. Yay!"

Keith and Leigh installed our fibre optic connection this morning , as planned. Indeed they even arrived early.

They were both very professional, and very friendly. They are good ambassadors for Telitec and were fully respective of the appropriate Covid measures.

On top of that, we have a much faster connection 😉.

Thank you to everyone involved.

"Help Given by Technical Support - Excellent"

Well done to the technician who helped me. The problem was sorted out, as my computer and Internet were not recognising each other. He talked me through how to get my PC to respond again. Very very helpful.

"Today great service and quick help from…"

Today great service and quick help from Cheryl Summers and Charlotte Payne. Within a few emails and few hours everything was clear and ok.