"Not angry just very Disappointed catch"

I used to purchase large amounts of items from catch while in lockdown. Items were always delivered promptly.

Sure, the quality of those products were at times far below expectations. I'd never purchase any furniture from them again. But, delivery and order processing time was always quick and efficient.

I am not sure what has happened with the company since then. Because this is certainly no longer the case.

I finally decided on a mattress topper. I spent hours deciding and finally chose one. It was sold directly through catch. ( fyi never purchase from a 3rd party seller on this site )

Paid the express shipping cost and waited with anticipation for my email stating it had been dispatched and a tracking number provided. It had stated that it would leave the warehouse within 1-2 days.

4 days later an email simply stating my order was delayed and no further information.

I attempted to email them back and sent a message through the online chat.... nothing

7 days later I found the phone number and called them
Fyi - that number is - 1300 222 824.

My order has been flagged and prevented from being dispatched. Whatever that means. No further info was given.

I was given the choice to wait or recieve a refund. As they couldn't give me an idea how long the wait would be, it was a refund for me.

Which they told me could take up to 7 days which it did. So, i ended up waiting either way.

Well, I have done something silly and Earlier today i purchased a play centre for my daughter from catch. After only just finall receiving my refund from them.

I have zero confidence that this order will be any different from my last and will result in a delayed processing time and in 8 days I will be on the phone again requesting a refund.

After reading many comments I don't think the "dispatched from warehouse in 1-2 days" means anything and should be removed as its misleading and deceptive. Same with paying the extra for express shipping.

I have so little trust now with catch after my last experence.
I will come back and edit this review with the outcome.

Just remember to never buy from 3rd party because catch won't take any responsibility if a problem occurs.

I know from experence and in my opinion most of the furniture is cheap and poorly constructed. You will be disappointed if you purchase any from catch.

Research prices first because often you can get the product elsewhere for less. Don't bother unless there is actually a bargain or discount being offered.

And remember Dispite what catch may claim in their terms and conditions we as consumers have rights under the ACCC consumer laws. These rights cannot be denied or refused under any circumstances.

If you're having issues with catch or any other buisness i advise you to go onto the ACCC website and become informed. Or search "the checkout" on YouTube for a more entertaining way to learn about them

"Very prompt and professional aftercare…"

Very prompt and professional aftercare service provided by Grizelda. Also many thanks to Nellie at the Broth & CO and IQ.N team. Great service😊

"Terrific customer service"

Terrific customer service

"Catch provide no customer service"

I purchased a Bodyassist Thigh Wrap, the product doesn’t stay on the thigh - it moves down the leg as you walk. The Seller have taken no responsibility for their product and Catch will not refund. The packaging / advertising shows a person with the thigh wrap on and in an upright walking position - but this is not possible to do. Catch are not interested in their customer support and allow their seller to make the decision. Buyer beware …. They have lost my family, friends and associates as customers.

"These guys are thieves"

Catch.com.au are thieves. I ordered something that was "In stock" to leave the warehouse in "1-2 days". I then receive and email that it is delayed, no indication of when, no easy way of contacting them (they are allowed to contact me via email but their email is "no-reply"??) and terms and conditions that say I can't cancel an order. The kick in the teeth? Their website still says that the item is in stock to leave the warehouse in 1-2 days. Still haven't received the order, still don't know when it will be sent and then they have the audacity to send me a survey asking how the &*@&! purchase went? This organisation is criminal.

"Save yourself time"

Save yourself time, energy, effort and stress - SHOP ELSEWHERE

"my a regular catch shopping"

I can highly recommend CATCH for shopping deals & specials. Catch also has amazing sales which Have some REALLY GREAT DEALS TO BE HAD from here regularly.

"Wide handles make it easy to grip"

At first I purchased the wrong size and the seller was extremely helpful in accepting my return. I purchased the smaller sized saucepan separately (ie, not an exchange). Happy with both transactions, both in seller communication and speed of delivery. Very practical saucepan that is easy to move around and I love being able to go from stove top to oven.

"Item delayed,request refund"

Kriselda was very helpful with my refund easy to shop and reasonable prices on this site but on this occasion could not supply my item in a reasonable time frame.

"Had been looking for a head board for…"

Had been looking for a head board for Daughter's room for a while and came across this one on various sites but Catch had it for the cheapest. Great quality, looks gorgeous in room. Postage was quick.
Well done!!!