"A minor problem with my Hyundai 550w…"

A minor problem with my Hyundai 550w Long Reach Hedge Trimmer (no cutter guard included) was quickly resolved by Poonam, along with an apology for the omission, and some complimentary gardening gloves. A very efficient and responsive service.

"We were sold a good product"

We were sold a good product
However, the hedge cutter developed a fault after just over 12mths. We were given a generous warranty of three years
So we contacted Genpower and after a number of emails from Solomon we received a replacement so all ended well
Thank you Solomon

"Great lawn mower"

Great lawn mower
Light to use
Easy electric start
Variable speed
Does a superb cut
Best lawn mower we’ve ever had

"Solomon helped me through the warranty…"

Solomon helped me through the warranty with a fast and effective turnaround. Very satisfied customer

"Excellent all round."

Straight forward to order after a little research and excellent delivery quickly. Easy to asemble and clear instructions. Used by an older lady and although quite heavy is quite easy to manoevre once you get used to it. Would recommend.

"Killing my business"

Lawnmower performed poor. Had to finish my gardens with a lightweight cordless for a professional looking finish.

After a little over 2 months, the lawnmower packed in with a bang and very dramatic pipe leaks and smoke. I know how to maintain a lawnmower as I am a Gardner by trade. I contacted Gen Power, whos policy's are infuriating. I am covered by warranty and asked for an immediate refund, They can not do this. I then said I need a replacement machine as without it I have no income, they can not do this as they have no lawnmowers in stock and won't do for at least the next 10 days. Which itself is not on.

Instead I am told I have to breakdown the lawnmower, drain all fluids, source my own large packaging, make sure it is adequate for transport, print off labels.....

Then I will receive an email in a week or so telling me if they can refund or not.

This is the last time I ever buy a Hyundai product and definitely the last interaction I have with GenPower. My business has been seriously hurt and as I am growing this has set me back so far, I am going to lose contracts I have worked extremely hard for, that I have just won and now this happens and GenPower have been next to useless

"Great service and well Co ordinated"

Great service and well Co ordinated. Item repaired and returned in short order. Much appreciated.

"An excellent product"

An excellent product, delivered on time and with a smile

"Pleased with chain saw"

Pleased with chain saw, quality and price

"Excellent customer service from Rukshai"

Rukshai’s customer service is second to none. He went above and beyond to ensure I was happy with my delivery options and promptly kept me updated. It’s such a rarity to receive such amazing customer service in this day and age. Highly recommend GENPOWER LTD t/a HYUNDAI POWER PRODUCTS (UK) and will most definitely use again in the future.