"I called Doheny's to price match a…"

I called Doheny's to price match a heater that was $901 cheaper at 2 competitors. I went through the sales rep and then another sales rep Kiara. After showing them the competitors website and confirming the model numbers were identical, I was told "sorry we are not allowed to price match heaters per the manufacturer". However, prior to that conversation I spoke with the manufacturer who said is up to the seller how much they charge for the heater and they have no restrictions. After telling Kiara this, I was again told "we don't price match heaters". I called back again and got a second woman who was much more pleasant and said she would take a screenshot of the competitor website and send it to management but couldn't make any promises. It was quite disappointing to see Doheny's advertise their price match so broadly on their website yet not honor it on the phone. I would almost understand if I were asking them to give me money back but I was literally asking to give them money instead of a competitor.

"Insanely fast shipping"

Insanely fast shipping. Friday I ordered online at noon. it was out with the shipper at 3pm and in my hands just after noon today. not bad for half way across the country. i needed a cover lifter and it was one of the cheapest prices too! highly recommend!

"Bad equipment Harris pump 1.5 hp model…"

Bad equipment Harris pump 1.5 hp model 75522
We have had pools for 30 years and this is the 1st time we have a pool pump that lasts only 4 years. I tried to get some technical advice and check if Doheny has problems reported with this particular pump. The person I talked to had zero knowledge, was zero help and of course zero commercial effort. I would not recommend buying from them.

"Doheny's solar pool covers"

This is the email I sent Doheny's:
So, this cover was bought last August and put into service immediately. It was pulled off, rolled up and put into my storage shed for the Winter about mid-September. It was pulled out and put on the pool at the beginning of May 2024. It started bleeding plastic pieces from the bubbles in July. Later in August, when I was pulling the cover off to swim, it ripped. It didn't catch on anything. It just ripped from my pulling. It always goes back on the pool after the swim.
These problems shouldn't be manifesting on a cover that has only about 4 months of total usage. My last two covers,
which I purchased from Doheny's, both lasted 3 seasons. I didn't save my receipts from them so I couldn't make claims. This last time I did. I am very disappointed this time around. The cover did a fine job heating up the water. It just fell apart.
You state the warranty doesn't cover the bubble damage due to an unbalanced pool. Really? And how long would it need to be unbalanced for it to eat away the plastic? One day, a week, a month, the whole season? An unbalanced pool would be an uncomfortable pool to swim in. My pH is always where it should be. I assure you my grandkids and my wife would surely complain about the water quality. I run a simple ionizer, which I've used for about 9 seasons. This allows me to use LESS chlorine. So, that can't be it. I also use Easy Care Pooltec algaecide. There is nothing in it's information sheets that says it will harm plastic. That's all the chemicals I use. No need to use pH adjusters because it's never out of whack.
I really don't think ANY cover will make it to it's warranted life expectancy. But, it surely should last more than 4 months.
I expect a fairly decent credit towards another cover. It's been a month and no answer. DONT BUY ANYTHING FROM DOHENY'S!

"I ordered a 18x36.cover in July but got…"

I ordered a 18x36.cover in July but got a 16x32, big mistake. Doheny has a 30 day return policy.

And how do you return a winter cover once you open it up?

Never again... a waste of $100

"Called the 800 number"

Called the 800 number. Could not understand the person on the other end. Chatted online with the service department and asked for a local number in the Phoenix area. They said they don't have a number. I will take my business elsewhere. I would rather buy local.

"You were recommended by my son Eric in…"

You were recommended by my son Eric in Philadelphia. The cover arrived earlier than I thought. Following the instructions on the box it came out easy and was easy to install and aligned correctly with our previous anchor points. Joanna was extremely helpful getting us to this point, even thought I thought I was driving her crazy. Thanks for the courteous service. Jim Straub

"Failed & cost me time + money."

Failed. Ordered a variable speed pool pump with a 1 1/2" inlet & outlet. Sent a different pump. No callback from customer service. Just a Fedex return label. Had to call them for an explanation. Their fail & now expects me to wait until they received the wrong product back before they will credit back my CC or adapt plumbing at my expense & time.

"Recommend for new liner"

Their pricing is good. I never installed a liner before so I was hesitant. Their procedure for measurement is good. Their customer service (Matt) was very helpful. They have a good video for installing the liner. They delivered it on time and it fit perfectly. I save about $3000!

"I ordered an above ground pool cover…"

I ordered an above ground pool cover and closing supplies which were delivered as scheduled
Upon opening the cover, I realized it was not the quality I preferred and asked to exchange it for a sturdier one.
I was told I would have to pay the shipping costs which would be deducted from my refund.
I have never had to pay shipping for returning any items I have purchased online
All I did was take it out of the box, it is not unfolded or removed from the plastic covering.
I will not be purchasing from Doheny again