"Property manager"

Property manager
I feel that i should spend some time to write about Yasmin, my property manager. I have only just moved in and i had to reach out to Yasmin multiple of times with a lot of questions and comments. Yasmin has almost always instantly replied with an answer/solution. This has made me feel more settled into my apartment, knowing that any issues i have will be dealt with promptly. Thank you Yasmin!

"Legacie were fab to rent from"

Legacie were fab to rent from. Lee & Olivia have been great at communicating and always got back to me quickly. I am only leaving due to my landlord wanting the property back to sell, but even during this process have been reached out to & beginning to look at other availability. Past few years here have been really easy and positive.

"Working with Legacie is a nightmare"

Working with Legacie is a nightmare. They are completely unresponsive. Rent is consistently late and often paid to the wrong bank account when it finally gets paid. Unfortunately, they seem to have exclusive agency over Parliament Square. If I could change agents, I would.

"Fast, friendly and professional"

Changing homes and cities can be a dauntful experience, but thanks to Lee and Sophie, this was a breeze. Thank you both!

"Non-Existent Management Service "

Legacie have been managing my property for a year; two tenants have defaulted on the rent something which I am not notified of until much later and after repeated chasing. This calls into question the agency’s vetting skills.

Further, there appears to be no property management. None of the people dealt with; Jordan Geyser, Olivia Cox (Senior management) and even Rebecca O’Rourke (Head Of Client Care) seem to know what is going on and when pressed provide contradictory and inaccurate information. The customer care provided by Legacie is illusory to begin with and then becomes nonexistent when asked for factual information.

They don’t even respond to written complaints according to the timeline laid down by their own procedure.

"Great Experience "

Cara was really great with ensuring I had a smooth transition into my apartment, and was able to answer any queries I had in a timely manner. I’ve recently moved into my apartment at Element the Quarter and I love it!

"I would like to thank Sophie Upton for…"

I would like to thank Sophie Upton for the smooth transition with the new apartment. She’s been wonderful throughout with quick replies and very helpful with any questions we had.

"Good customer management "

I would like to thank Sophie for making the contract process smooth. There was a mix-up from my end, and she was professional in the way she handled the mix-up and communicated with me.

"Worst client services I have ever had"

Worst client services I have ever had - they provided wrong statement, they don't know how much tax have been paid, didn't get any answers for 3 months ... Worst company I have worked with and I deeply regret my apartment are managed by them.

"We were looking to move into Liverpool…"

We were looking to move into Liverpool and the Legacie management team is the best team I have ever met. I would like to say thank you to Lee Glover and Sophie Upton. From the first day when we viewed, the experience was amazing and Lee made us feel so comfortable and talked us through all the amenities and how everything worked. Lee and Sophie made our process seem so easy and it could have not gone any better. We just sat back from day one and provided the documents and they did everything for us from the beginning. Moved in yesterday and the team is so on point to answer all your questions and help you no matter what time it is. I would honestly recommend Legacie accommodation and their team to everyone moving into Liverpool. You will find no one more professional, helpful and friendly as them. The building is amazing, and you feel so safe in a very quiet and peaceful neighborhood. Thank you for making our process so easy and positive. We highly appreciate it. Big shoutout to Lee and Sophie for everything.