"Alto is a great service"

Alto is a great service. However, the dashboard does not show your dollar cost average for the coins you hold. It's an easy calculation, since they know your purchase prices. Unless I design a spreadsheet on my own, I'm blinded to my investment (betting) position.

Fix this, or I'll look elsewhere for my IRA crypto account.

"Excellent customer service"

Responses to questions are handled promptly and thoroughly.

"Morgan is the absolute best!"

Morgan is the absolute best!

"Always a pleasure dealing with Jimmy…"

Always a pleasure dealing with Jimmy and Lyndsay. Great followup, and communication.

"Website could use an upgrade!!"

Your customer service is excellent!!! The fact that you don't seem to have all of the features that Coinbase has available is disappointing!!
You have a nice selection of crypto from Coinbase, it will be great when you have more of the website tools that Coinbase has on their site!!

"Customer service is astounding"

Customer service is astounding

"Quick communication and responsiveness from staff"

Immediate response from staff regarding my questions, and great communication throughout the process.

"Listen to their clients"

They listened to my issues and resolved them as best they could. A few items were out of their control but they went above and beyond to help me. Props to both Lindsey and Aaron for all the assistance!

"I am new to this level / type of…"

I am new to this level / type of financial transactions. Alto makes the "journey" simpler. I also tend to be impatient when I don't see events moving as quickly as
I like. Alto asks me questions to clarify my requests rather than telling me that this is the way we do things...don't criticize what you don't understand.

"Very helpful"

The team initiated their willingness to help. They were quick and available. Very helpful. A+