"Lindsey Johnson has been an incredible…"

Lindsey Johnson has been an incredible asset at Alto IRA. She has been most helpful throughout my 1 year history investing into New Form IRA though my AltoIRA account. She is efficient, incredibly competent and very helpful. She is also very easy to talk to and patiently helps my firm through the investment and onboarding process. Lindsey is an asset to Alto - please take good care of her.

"Riskier than crypto usually is"

One year ago I wrote about how Alto Crypto IRA is riskier than investing in crypto on other platforms because of a risk that is unique to their platform: If Coinbase delists a crypto and users do not sell that crypto before it is delisted, those assets will be stranded, unable to be sold or transferred. Users usually just have a few days between when Coinbase announces a delisting and when it happens, so users don't have much time to act.

One year ago Also said they were working on a solution to this problem, but they still have not announced anything or updated their website to make users aware of this risk. For future delistings, there are simple solutions like creating an option for users to automatically sell affected assets when a delisting is announced, but Alto still does not seem interested in solving this problem or making users aware of it. Therefore, be careful when putting money into Alto.

"Excellent service "

A little alow but answered all my questions .

Very happy

"Jimmy Montgomery is a superstar!"

Jimmy Montgomery was super helpful and made the entire application process very quick and easy. He was also very responsive to my questions. I don't know how the experience could have been any better!

"I took money from my ira to cash and…"

I took money from my ira to cash and asked to have it transferred into my bank account. As soon as it was available to transfer the emails stopped and they won’t respond.

"Great experience over the past three…"

Great experience over the past three years. When I had an issue with my rollover from my traditional IRA, they reached out right away before I even realized there was an issue and resolved it quickly. Jennifer even called after the issue was resolved to ensure my acting was good and I was satisfied!

"Nice and simple "

Very easy to use. The IRA transfer was very easy and the process was very transparent. I highly recommend Alto.

"Unable to log in - HORRIBLE EXPERIENCE"

For the past 1 week - I am unable to log into my account because it says “your account is unavailable at the moment. Sorry for the inconvenience”. I have written number of emails to help desk but NO response. I am looking to rollover money but I am having serious doubts. Called up customer service but they have no idea what’s going on - they are not adept at handling such questions. The company has raised over $50M+ but such poor tech and customer service. No one has followed up.

Edit: Its been 3 days and Alto was unable to access the tickets raised due to a "technical glitch" - This is madness :)

Edit #2: It’s been 1.5 weeks and finally my account is back up and running.

"The support staff helped me regain…"

The support staff helped me regain access to my account and they were courteous of my time. Very pleasant experience to say the least.

"Excellent "

The service was prompt and the customer service representative followed through and kept me updated along the way.