"Rejected my whole order for my business and gave me no reason, was so rude and extremely racist "

Rejected my whole order for my business

"ARNAQUE "

ATTENTION, ARNAQUE!
J’ai commandé une machine à café sur Wayfair, mais je ne l’ai jamais reçue. Malgré mes relances par e-mail pour un remboursement, ils ne m’ont jamais répondu.

À ce jour, j’ai perdu mon argent et je n’ai aucune solution. Je tiens à prévenir les autres acheteurs : méfiez-vous avant de commander sur leur site !
Si vous voulez perdre d'agents et arnaquer par escort, ACHETEZ chez wayfair.

"Waste of Time & Resources "

We worked with a designer when moving into our new home to ensure items would fit into the space since we hadn’t actually been to the house yet. We were downsizing & moving across the country. The designers sourced a lot of our items from Wayfair & received them for us, putting them in the rooms of the house the belonged in - we put everything together where we wanted it upon arrival. We spent thousands with them.

Multiple orders of mine were cancelled - after taking so much time to ensure my orders were complete with the info from our designer. It took me so long to create and then I ended up having to call on the phone 3 different times and sit there while they replaced my orders for me & approved my card that was on file. They said since the orders were so large it was flagged on their end as potential fraud, so I needed to verify the order & my card. Waste of time. I should have learned my lesson after the first time this happened. But no, I went back and it happened 2 more times (I think I actually ended up placing 5 orders total, maybe more)

Unfortunately, after setting up all of our stuff I started noticing a weird smell. At first we thought it was a mix of all the new stuff, maybe off gassing. We then wondered if it was our coffee maker or maybe the laundry room that was off the kitchen. It was this strange faint scent that we couldn’t find. Finally, I found it. It was the rug under our dining room table. I stuck my nose on it - and the entire thing smelled of skunk. I tried to clean it. We used our little green wet/vac that we use to clean upholstery and other carpets - we had a cleaner come and try to clean it - we let deodorizer sit on this overnight & vacuumed it up. We let it sit outside. Nothing will get rid of this smell. In fact, I almost think it’s gotten worse. I contacted Wayfair - of course - this is out of their 30 day return. I didn’t even ask to return, I just asked if there was any way we could get a partial credit or something because we had spent so much money. They said sorry, no.

Not only was this a terrible experience but I had a horrible experience even trying to order. I tried to fix the issue myself - but I just couldn’t. This rug smells HORRIBLE.

I would not use Wayfair if you are moving into a new home, especially if you won’t be able to smell or thoroughly use these products right away. They will not care that you ordered thousands of dollars from them, they will only care about their policies.

Also, if you do choose to order from them, make sure your order is under $3,000 or you’ll get flagged as fraud.

"my go-to for rugs & home furnishings"

Wayfair is my go-to when shopping for rugs and home furnishings online. Great selection, competitive prices, and fast shipping. I’ve always been impressed with the quality and their excellent customer service. Highly recommend!

"Defective dresser defective customer service "

I ordered a dresser, I left it in the box a couple months till my remodeling was completed and started to assemble it. That's when the nightmare began. The manufacturer of the dresser sent the wrong hardware, the prefab holes were drilled wrong, the instructions were wrong and the pieces didn't fit together resulting in the inability to construct the dresser.

I contacted Wayfair and asking them to send me a return label and a new box as the box the it came in was damaged and disposed of from the initial delivery. I have gotten the run around, all they kept saying was return the item or contact the manufacturer. I've explained many times I need them to provide a return label, they haven't, and I just get emails that go nowhere. I've called many times explaining that the product was defective and they have been so difficult about this return. I shouldn't have to foot the cost of returning a defective product.

Do not purchase things from this company they are difficult to deal with, they don't vet the vendors they sell products for and do not support customers issues with their products at all.

Wayfair did finally respond and sent return labels but didn't refund fully, I paid $178 but only got $146 refunded, so they charged me to return defective merchandise and only responded with action after this trust pilot review. This company has really gone down hill with its customer service and the vetting of the vendors it posts products for on their site.

"Bought a recliner"

Bought a recliner. Had massage and heat. The massage and heat went out in the first few weeks, then the entire back of the chair broke off. Now I have to figure a way to get a large enough vmbox and ship it to get a refund. Do not buy from them

"Bought a recliner chair for my elderly…"

Bought a recliner chair for my elderly mother. She gets cold so I got her the massaging and heated one. Also help her to get up. Well 2 months later the chair stopped working. They basically say too bad I am so upset because she's 84 and she need this chair.do not do business with Wayfair!

"They send you broken stuff and won’t…"

They send you broken stuff and won’t let you return it- it was “open box” but it didn’t work- I wasn’t gambling $150 on an item to not work- gave me a MAJOR hard time about returning it and ultimately are not accepting it. Never wasting my time and money with Wayfair again. I cannot believe they are still in business with this type of “customer service”

"My review is based on circumstantial…"

My review is based on circumstantial situations. My circumstance is I had nobody to help me to bring any of the furniture to my door. I live in an apartment complex, and Wayfair hired a third-party to bring my furniture to my home. The third-party left it in the locker room, unmarked, unsecured. What a picture of it in a hallway. I contacted Wayfair to assist, given I am a woman living by myself at this time and could not do it by myself. They offered very little assistance or compassion. I want to say that if you are in a situation like mine, ensure Wayfair will bring the package to your door. You will find they cannot ensure that for you. In addition, the mattress Frame I purchase was a poor quality. The picture looked way better than the actual product. They are better websites to purchase furniture from. I did purchase a couch that was nice, but this experience is why I’m giving it a one star review and will never use again. Try to be more transparent and how the package will be delivered. And don’t put it all on the customer since we did not order the third-party service that shipped And delivered the product. In my case it was FedEx. If FedEx cannot deliver to my apartment door, I would not have used Wayfair Unless they could guarantee that.

"Thieving Wayfair is an absolute disaster"

Wayfair is an absolute disaster with no quality control. A couple years ago I ordered a sectional couch from them, and the entire center of the couch never came. For about six months, they said they would send a new part, and they kept sending the wrong part. In the end, they instructed me to take the parts they did send to the dump. This cost money, about $100. The full couch you never came. Fast-forward to a couple years later, and I ordered a kitchen island, and again it arrived without the all the parts. They said they could send me the parts that I needed. I obviously didn’t trust them. When I asked for a simple return, they said they had to charge me a $20 service fee to return. Wayfair lacks quality control and operates on thievery. Do not trust. Ever. Wayfair is a devastation of a stealing company.


Wayfair replied below offering for me to contact them. I already have. I contacted customer service, then waited a week for senior specialist to return my call while I held and stored all the parts of the incomplete island much like the sofa parts years ago. The senior specialist is the one who said I either had to wait for parts that might work (never worked in the past) or pay them $20 just to get a return. Wayfair’s policies extort time and money from costumers. They have every opportunity to right their wrongs. Again—do not trust ever. They have a less-than-two start rating in Trust Pilot for a reason.