"A company that fails to provide a…"

A company that fails to provide a report to its customer after several complaints. Overcharging people with no explanation. Customers service that doesn't know what they are doing. It's a shame

"Homeowner of two properties in Little Kelham"

Homeowner of two properties in Little Kelham, Sheffield.

Metering and billing was incorrect for 5 months. Two payments I made of over £500 in September and December were not registered as received. MySycous made provide evidence because they lost record of them on both occasions. I had £5,500 incorrectly taken from my account out of the blue, only days after Christmas - nothing to do with my bills/statements. Nobody knows to this day why this happened. Customer service is only an odd email reply after days/weeks if you are lucky. MySycous have given me a terrible experience and the problems are still not sorted. This is a company who I have to use because the housing developer mandates it. If it was up to me they wouldn't be anywhere near my homes and they only receive one star on here because I can't select zero.

"Can't speak to anyone no reply to…"

Can't speak to anyone no reply to emails, absolutely terrible company, they just don't care, no bills for months then when you pay they say you still owe it absolute joke, there are better companies folding don't deserve any stars

"Stating they are bored in the…"

Stating they are bored in the conversation to the caller. Refusing to comply with laws. Lying to callers. Acusing callers of being verbal agresive and raising voices when they do not know the caller or the surroundings they are located. Forcing their products onto people breachimg consumer rights. Disgusting company to deal with

"Leon Jeffers is an absolute legend!!!"

Leon Jeffers is an absolute legend, he went above and beyond to resolve an issue for me and I can’t speak highly enough of his efforts on my behalf. He is a credit to the company and is the epitome of fantastic customer care. I thank him, his colleague Hermione Camara and Samantha for all their assistance, I have read some of the negative reviews regarding the company and they certainly do not reflect my personal experience, which was excellent.

"Molly Tindle was so helpful"

Molly Tindle was so helpful! Very informative & nothing was too much trouble when responding to my query

"Zairah (The Queen)"

Zairah (I hope I've spelt it right)

My experience with mySycous would have gone completely different if it wasn't for Zairah dealing with it. Honestly I wasn't pleased with the situation I was in but she turned it around. An absolute ray of sunshine.

My experience with her has got me wondering where her mum and dad are so I can ask for her hand in marriage.

Jokes aside, she was really helpful, great to speak to, and handled the situation well. She might have been new to the game but she knew what she was doing and didn't feed me any lies and confirmed with someone else when she was unsure.

Promotion? Go for it Sycous

"Absolute joke of a company. Avoid at all costs"

Charged my account one amount and then recorded a lower amount on the transactions. Customer service never get back to you and denied the amount was wrong. If you raise a complaint, nothing really happens. As it stands, they have taken money from my bank and have not got a clue where it is. They have shown no effort to resolve it, even after I sent copies of my bank statement and the direct debit demand. In my opinion this is fraud!!

"Steven"

Steven ! A great assistant ! Thank you for your patient and help ! you are very helpful for us !

"DO NOT USE THIS COMPANY THEY WILL…"

Trustpilot are threatening to remove this review as I am not willing to provide mysycous with my personal contact details. Sorry but this review isn't for benefit of mysycous but is for informing any person or company thinking of using them how poor they are.
I have offered to share evidence with Trustpilot but I will not be sharing details with mysycous as I do not trust them to up their levels of incompetence with regards billing my utilities. I have already been in correspondence with mysycous for several months as have many of the residents in the development where I live and their so called helpline/customer service are ineffective. I have no choice but to continue dealing with them as they were appointed by the landlord.
I will be truly disappointed if Trustpilot side with mysycous as they are as an appalling company.



DO NOT USE THIS COMPANY THEY WILL CREATE HEADACHES FOR ALL PARTIES INVOLVED
Their billing is completely incompetent - they literally fubarred over 100 residents bills where I live
The customer service is mega aggressive in standard correspondence and a farce in dealing with issues and complaints
They market themselves on their software capabilities - But they literally have got nothing right so far so how can their software be good.
We have only been using them since June and no bills have been correct, several customers had direct debits taken multiple times whilst other had no money taken as Sycous finance dept incompetent ( but customers threatened with having services cut off as no money collected)
If I could give a minus score I would.

If you have to use them UNDER NO CIRCUMSTANCES SET UP A DIRECT DEBIT WITH THEM