"USELESS, SCAMMY 'COMPANY'"

Absolutely horrendous experience with this company. Overcharged over £500 for heating in the middle of summer - took forever to look into and accused us of causing the bill, despite it clearly showing on our statement as being used within a single day in the middle of summer when we didn't turn our heating on once - clearly a super unrealistic error, and are refusing to make contact with us, trying to force us to pay.

We called Sycous and chased them many many times to try and rectify this error - you can literally NEVER get through on the phone no matter what time or day you call (we have tried so so many times), and they have now sent communications to us threatening to disconnect our utilities for not paying our bills despite us raising this error to them as soon as it happened. They ignore our correspondence, will not contact us or accept our communications to them, will not let us pay our bill for the utilities we actually used (which we have been trying repeatedly to do!), and are now threatening to turn off our utilities because they refuse to help us with our issue and we will not pay £500 for heating which we have never even switched on!

Completely ridiculous situation and we know many people in our building who have had similar experiences with them. They cause so much stress and anxiety, provide zero customer support or contact, and to be quite frank are an absolute joke of a company - how they are still running I have absolutely no idea. AVOID USING THIS COMPANY FOR YOUR UTILITIES AT ALL COSTS - THEY ARE SCAMMERS. DO NOT EVEN DESERVE 1 STAR.

"Michael was very helpful in solving my…"

Michael was very helpful in solving my log in/payment query

"The most ridiculous billing provider!!!"

The most ridiculous billing provider!!!

Unfortunately, I live in a community where this company si our billing provider, can't wait to finish the contract and move!

They delayed on our bills for 2 months and when it came the price is just ridiculous, we asked for a breakdown of our bills and they didn't give us and threaten us to cut our electricity.

We are taking this to a legal path and going to court, this is absurd and they treat everyone like trash.

AVOID ANY COMMUNITY THAT HAS A CONTRACT WITH THEM.

"Stole £84"

Confirmed a HIU service and have taken £84 from my account without actually confirming a date. On the confirmation they say they will get back to me in 4 hours but it’s been 2 days and I’ve had no sign or words from them since.

"NOT mySycous …ever"

Currently this company is administering utility costs on behalf of Orbit housing. If you wish to pay by direct debit it’s not apparent anywhere on their app The actual charges are three times higher than market and not clearly stated on paper invoices because the app again does not show any statements. I am sure this company is doing the bidding of its master in this case Orbit housing but residents are fighting back so Sycous is guilty by association as they reflect their clients ..how can l put this …greed as Orbit is the energy supplier.

"New customer"

Have just moved into a new block recently and unable to register my account online.