"Great customer service!"

Zaira from mySycous was very speedy at responding and assisted me in sorting out what I needed to get done - great customer service!

"Kerry was extremely quick and helpful…"

Kerry was extremely quick and helpful when sorting my issue so I’m very happy with the support I was given.

"Leah J was absolute diamond!!!"

Leah J was absolute diamond explaining what 2 other colleagues couldn’t or wouldn’t explain. Have known the customer service to be a bit rocky so to speak but Leah turned that around for that reason alone you get 5 stars.

"Helpful and quick chat assistance"

Helpful and quick chat assistance

"Great customer service"

Great customer service, Alannah W was brilliant and helped me loads

"Great customer service"

Great customer service, very quick and sorted what I needed

"so zaira was spot on"

so zaira was spot on. answered all my questions promptly and kept me calm! felt like i was talking to my own friend awwww would love to meet you Zaira :) thanks for being amazing and helpful with your service!! definitely would only want you in the future thankyou

"Hello"

Hello , the customer Service experience was amazing I was speaking to Leah Jones. She gave me every information that I needed, and even though some of my questions were really complicated, thank you again

"useless smart meter top up methods"

these new build properties provided by hackney council do not allow you to change heating/hot water provider’s so residents are stuck with what they’ve been given. we have been moved from insite energy to mysycous. Topping up your smart hot water meter is so much of a hassle. always presented with “invalid login details” when trying to make payments i’ve tried resetting password and they never send a link to reset password to the registered email address. Calling up to top up is also a nightmare and you must have a your top up card present. This is the most awkward and difficult way for topping up a smart meter

"Kerry Broadment dealt with my request…"

Kerry Broadment dealt with my request and queries very quickly today and on each occasion I've had the pleasure of dealing with her. The response is very quick on the chat facility and problems solved quickly.

Many thanks Kerry :)