"Prompt"

Prompt. Helpful. Understanding.

"Great Customer Service"

Great Customer Service

"Online Chat - Great customer service"

I contacted the online chat and got through to Jordan Toal who was very helpful and went above and beyond to help me after going round in circles. He listened to my issue and advised the best course of action. I received a follow up email from Joran to confirm that my issue had been resolved, much quicker than I had anticipated. Excellent customer service Jordan, thank you!

"I spoke with Kondwani Banda he really…"

I spoke with Kondwani Banda he really took the time to listen to me as I had to change the name of my account. He even called me back to make sure the problem was resolve I really appreciate the time and effort and especially the phone I received from him.

"Great customer service"

Soon to be a customer, was advised it’s still on-boarding. The explanation on what happens next was fantastic and very helpful. Customer service was great, hope this continues! Thank you for your help!

"I dealt with a young woman named…"

I dealt with a young woman named Charlotte Sword I think. She handled my queries and issues with the up most respect and professionalism. I had been experiencing issues for quite a few weeks so was already at the end of my tether with it all and my breaking point was fast approaching. The manner in which she actively listened to me regarding issues I had faced was a breath of fresh air and instantly de escalated my mood and made it a much more productive encounter. Pay this woman more! She had a full understanding on my position and what needed to be down to resolve in my best interests. She effectively sorted my issues and got the matter put to bed with integrity, professionalism and a can do positive attitude. The service and commitment to customers was something I had very rarely experienced. An absolute credit to the company.

"Thanks for putting me in debt"

Very inappropriate end to using this service . Thanks to you myself and all of my neighbours have entered into a load of debt . All because you didn’t have a handle on the transactions whilst you were working with Southern Housing Group! And of course it’s us the customers and tax payers who have to pay for your incredible mistake! Rather than taking it on yourselves to help us you simply brush it under the carpet and pretend nothing ever happened!
So thanks for putting me in debt for the first time in my life

"Very good customer service"

Very good customer service, quick response and efficient. Problem sorted without delay

"Needed to register"

Needed to register. Took Kerry 2 minutes via online chat.

"Help in abundance"

I am elderly and needed help by phone to pay my first Utilities bill. A nice lady working for mysycous explained in full detail what would happen. After worrying, I’m now at ease.