"Setting up an account"

This is my very first telephone communication with Sycous, and it’s been very pleasant. Kon was very patient and helpful in resolving my issues with setting up an account.

"Impressive response time and dedication"

Having used Switch2 in the past which painfully took months to fix a simple problem, and having just converted from Switch2 to mySycous, my initial expectations with the sector were not too high. But after dealing with mySycous for the first time I am very impressed. It is a different world. mySycous responded and addressed my concerns in lightening speed. If it continues like that I will be a super happy customer! The analyst (Leah Jones) appeared as polite, thorough and knowledgeable and reached out multiple times throughout the process to confirm the information so that there could be no misunderstandings whatsoever. Top class analyst.

"I had my issue resolved very fast by…"

I had my issue resolved very fast by Leah Jones, she was very amazing and professional. Many thanks Leah.

"On going issue it has got bad to worse…"

On going issue it has got bad to worse started with being over charged and now they have left me with no heating or hot water and because they already sent a engineer out and everything looks good on there side they made it clear they won't be sending another one out so I've been stuck without for the passed 5 days and counting

"Sophia was very helpful and…"

Sophia was very helpful and professionally kind.

"Zaira was very friendly and…"

Zaira was very friendly and professional! Amazing customer service!

"Appalling customer service"

Customer service have no idea how to resolve a problem or to compensate for undue stress. Appalling way to treat a customer who was trying to pay a bill for his mom. Seem more happy to make threats even when the fault lies with their own appalling service.

"They have good customer service"

They have good customer service, I had a problem with payment, I contacted them via email and they responded quickly and tried to solve my problem quickly. thank you

"Topping up problems"

I called the company as I had topped up and the money hadn’t gone through to my meter. At first no one was able to help me but after the second call I was able to speak to someone with amazing customer service who was able to quickly solve the problem for me! He also gave great advice should I need to pop up again!

"good experience."

good experience.