"Carl Copeland handled my situation…"

Carl Copeland handled my situation brilliantly, he managed to turn a complaint into a positive review! I appreciate his help and support, I now understand my billing and how to pay!!!!

Thank you Carl!!!!!!!

Have a good Christmas

"The worst company ever"

The worst company ever. They are still harassing me and sending me emails threatening further action for current utility bills relating to an apartment which I sold 5 years ago!!!!
The are persistent and totally inept.

"a year in and only 1 of 3 meters is automated"

mySycous was appointed to start as the utility metering company in our building. They started by replacing all the heat meters (which were in working order before transfer), then the water meters and they haven't even attempted to replace the electricity meters (which were working but apparently no longer are!).
The water meters have stopped working 3 months after they started working.
Their app is barely functional and each flat now has multiple accounts since the installation of the heat meters, so more difficult to manage for the residents

"Pro Collaeges you have"

Carl has explained everything so nicely I undertsand how it works now.Carl ty so much keep up the good work.

"Harleigh was very helpful and patient"

Harleigh was very helpful and patient. She explained everything very clearly.

"I found Harleigh to be friendly and helpful "

I found Harleigh to be friendly and helpful and spent time making sure I understood fully what needed to happen, she kept her promise to call me back with an answer to an issue.
Well done Harleigh at my age you need a little patience, and it was exactly what Harleigh showed me.

"The agent was very helpful and provided…"

The agent was very helpful and provided me with answers to my questions.

"very good"

actually was very good. sorted the issue easily over the chat function. very efficient and friendly

"Always reply to my query promptly"

Always reply to my query promptly, resolve it, and put my mind at rest! Very helpful.

"Good customer service"

While I have had technical problems with the App and meter the staff at MySycous are great at dealing with problems and always happy to help.