"Great experience just chatting with Leah"

Great experience just chatting with Leah via the chat service. She was friendly and resolved my issues within minutes.
Thanks so much

"Efficient, customer oriented company"

MySycous took over the billing for my flat earlier this year. For 2½ years I've had trouble with the automated meter reading - with me owing a fortune for gas I had not used, but the previous company couldn't/wouldn't sort it out. MySycous HAVE DONE IT! What wonderful service. They are not only efficient, they are caring too!

"quick response and resolving the issue…"

quick response and resolving the issue without fuss.

"Leah. A very good member of staff"

I spoke to Leah who was extremely helpful with sorting out my problem. She was patient with my slowness in explaining my dilemma & sorted it out immediately.

"Quick response to online chat query"

Alannah was knowledgeable answered my back and forth queries promptly. Very happy with the service provided.

"going the extra mile to provide an excellent service"

I normally communicate via email and have found responses mostly from Harleigh who is prompt and always appears to be approachable to pick up on my queries and is efficient in dealing with them.
She recently offered to keep an eye on a direct debit that I found was going the extra mile to provide an excellent service. Please give my special Compliments to Harleigh from Lata of London Borough of Hounslow.

"Glenn txt back and done now"

Glenn txt back and done now
Thanks

"Shocking levels of inefficiency and unprofessionalism"

Shocking levels of inefficiency and unprofessional. 8 months into them being appointed billing agent at our development, issues remain unsolved, bills remain inaccurate and are issued with placeholder text that makes no grammatical sense or is redundant. The company is apparently incapable of formatting a document so that the usage, VAT and other charges display correctly.
Customer service seems confused as they open multiple threads with you, which you then need to reply to independently. There doesn't seem to be a central database with client information as they contact you with basic questions about your account, even though you've explained them the issues with your account multiple times over many months and dozens of emails.

"Good ca bad service and follow up "

I don’t have much issues with the service the customer support has but the site has recently changed so that you must login to top up your account which is a pain when their site goes down every so often and mostly when I need to top up as I share the flat with others. Request of the top up card he’s yet to come dispute it being request over two months ago

No idea what the problem is with them but seriously would not consider them if it is a pay as you go ever again

"On line chat very efficient"

On line chat very efficient, fast and helpfull