"Carl was efficient & helpful."

Carl was helpful, clear, concise. What had been extremely trying up to that point (mySycous not being able to set up DD to cope with my ongoing bills) became straightforward in the way that Carl set about his duties.
Congrats mySycous, finally!

"Sophia A from mySycous support customer…"

Sophia A from mySycous support customer service was exceptional. Her kindness and assistance in addressing my query were truly appreciated. I am grateful for her support and positive attitude throughout the interaction.
Thank you, Sophia, for your outstanding service.

"Contradiction and confusions "

Poor. I was asked, on the back of previous interactions with Mysycous, to write a review of the service I had received. I did so. And it was positive as I believed, at that point, that I had been given full information and the matter was sorted.

Only it wasn’t really. Despite being told that my account was on hold I continued to receive threatening letters regarding an outstanding balance on my account.

Initially I was told I had 9 months to clear my balance. Then I was told I had 3 - not great but I went along with it. Today I was told that I could have had 6 months but then because of the time that had gone by I might as well stick with 3.

Confused? Welcome to the club. At a time of huge financial stress a company such as Mysycous needs to be clarion about its policies and promises. There is no excuse for anything else. I’m stuck with Mysycous but given the choice I’d avoid.i received an apology which does go some way to help how I feel. But it really is t enough.

"Excellent support Allanah was her name…"

Excellent support Allanah was her name she corrected my mistake and was prompt and quick in correcting my mishap thank you

"Efficient and supportive"

Sophia A. was very supportive and responded efficiently.

"Thank you"

Dear Sam Dobson, thanks for your help today :)

"Support is very good and I got prompt…"

Support is very good and I got prompt response on my queries. Thanks!

"5* for Harley for her support today"

5* for Harley for her support today - went above and beyond

"The company is very consistent with…"

The company is very consistent with communication and online options is available in many different ways. Very up to date website and breakdown of utility billing available and many online payment options provided. Customer service is quick in response and reliable service. Transparency is key and customer care is of a very high standard that I feel is being provided with.

"Talking to a real person who was…"

Talking to a real person who was friendly, helpful and dealt with everything I needed to know