"Easy to use portal"

Easy to use portal. Easy to set up and makes payment a breeze.

"Helpful and professional"

Had several email communications with Leah Jones. Leah has been super helpful and professional.

"Kerry was very nice and clarified…"

Kerry was very nice and clarified everything for me

"I chatted online with Alannah as I…"

I chatted online with Alannah as I tried to navigate the website and a new user account.
It was a great 'chat' and I was helped through the whole process.

"Super helpful service"

I was helped by Kondwani Banda and I must say he was very professional and helpful. I had made 4 previous calls relating to the same issue over a period of months and never received a positive outcome. Today Kondwani took control of the issue, more importantly he knew what the problem was without me even having to go into the whole story again. He recognised it, solved it, and then went the extra mile by sending me a helpful and useful email with additional information that will help me in the future. I've not had a very customer friendly experience with Sycous in the past but today Kondwani changed that. Hes a great asset to you.

"Avoid this lot at all costs"

Please beware of this company and it’s staff and management they are absolutely brutal towards their customers and if could go somewhere else I would but my housing association stuck with this mob they are so rude when I called it was as if the call handler had fell asleep but there excuse was he was just learning I have never experienced anything like this in my entire life and am 67 years this place is a joke they are not fit to be toilet attendants !!!! Avoid them if you can warning warning warning!!!! Not nice people!!! They also told me they would notify Weatly Homes about my complaint about them .I called my housing association and they told me they hadn’t been contacted by this lot Mysycous.

"Terrible service"

Terrible service. You top up, but they won’t give you hot water and they won’t refund you your money back! Be careful with them and always check after every transaction as they love to steal from people. They made us week without hot water even tho we paid… we still didn’t see the money we gave them… we had to top up again. we had to keep calling them every day numerous times… they just simply don’t care. So you pay but they don’t provide the service you pay for. Shame on them…

"Completely new with MySycous"

Completely new with MySycous. Just used the chat option on my account and found it to be very helpful

"I spoke to Sophia on the phone and…"

I spoke to Sophia on the phone and found her advice very efficient and helpful, my problem was solved in no time at all! Very good customer service.

"5 stars very professional I spoke to…"

5 stars very professional I spoke to Kondwani Banda and he was very patient and helpful on the Phone and got my problem resolved. Thank you