"Awesome customer service "

Mr. Donald... assisted me with a damaged return item. He gave me options, and was very generous with helping me move quickly with my request. And provided email and mentioned I could send damaged pictures while on the line to expedite the process. Will continue to make purchases from Entertainmentearth.com.

"Donald from entertainment earth helped…"

Donald from entertainment earth helped me with my return, and he was very nice and professional. Will continue to shop with this company thanks to him. Thank you Donald.

"Donald r Tapia really helped me with a…"

Donald r Tapia really helped me with a issue I had with a package sent to my old address he fully understood and resolved my problem I see they only give 5 stars but Donald in my opinion deserves 50 Stars Thank you and I will continue to purchase from the Amazing Entertainment Earth

"I needed help with an order I just…"

I needed help with an order I just placed and couldn’t do anything on my end so I called and luckily got Donald T. on the phone. He was knowledgeable and fast! We also shared our love for G.I. Joe which made the call more than just a customer to client call. Thanks, Donald!!

"Donald was fast & efficient"

Donald was fast & efficient. Customer service is not easy & even though his first few calls may have been hard he took care of biz for me like a champ!
A+++

"Thank you, Donald."

I had a concern on one of my orders, and i spoke to an agent named Donald, he resolved the issue I was concerned on, Donald is a very kind, very respectful, humble, and a great person, i was very happy he resolved my issue that I was having, I thank you so very much Donald. A+++

"Very responsive"

Very responsive. Asked about a preorder I had that came in that had some weird timing issues. This was resolved quickly over the chat. Donald was very helpful and timely. Other orders that I had went very smooth and were shipped very securely. EE has been my go to because of the good experiences I've had. Very grateful!

"Exceptional Service and Commitment to Customer Satisfaction"

I needed to exchange an item and was fortunate to speak with Donald. He provided exceptional customer service and demonstrated the critical role it plays in retaining customers, especially when resolving issues. He was thorough in his approach, clearly explaining the policies while using relatable examples to ensure I fully understood the process. His passion for customer service was evident in our interaction and his dedication to finding a resolution left a lasting positive impression. It's clear that Donald takes pride in his work, and his efforts have certainly earned my trust and loyalty as a customer. Thank you, Donald, for setting such a high standard!

"Donald was a great help"

Donald was a great help. He knows his product and the system Entertainment Earth uses. this is the 3rd time I've talked with him and every time its been a pleasure.

"Avoid EE at all costs! They are SCAMMERS!"

EE mint condition guarantee is BS. They are scammers who send damaged and previously returned products and believe that you will not notice. Both times the shipping box did not present any damage due to the deplorable condition of the figures. They clean their hands and still don't cover the cost of return shipping. I had to shop with you again because you stole my money and made it into store credit to spend on your crap again. I hope they disappear from the market soon, there are better options to buy from. International buyers and those who rent mailboxes in the USA be very careful of these scammers since they are the ones to whom they send all the damaged garbage. By the way, all the praise for Donald Tapia's customer service, don't believe it, terrible attention and attitude, must be the same guy who writes the reviews. Better buy at BBTS excellent service and communication. Greetings